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[resolved] Blank settings pages after update (10 posts)

  1. hyht2013
    Member
    Posted 1 year ago #

    Hi, I was running an older version of membership (3.4.4), just updated it to 3.4.4.1 and then I cannot access my membership settings. All pages are blank.

    Is there anything wrong I did?
    Thanks for your help in advance.

    http://wordpress.org/extend/plugins/membership/

  2. WPMUDEV
    WPMU DEV Support Staff
    Plugin Author

    Posted 1 year ago #

    Hey there.

    Can you please try removing the old version totally (even if upgraded), then upload a fresh version.

    If this still persists then can you please check what error is out put with DEBUG:

    http://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG

    Please let us know what's output.

    Cheers.

  3. tom.eagles
    Member
    Posted 1 year ago #

    Hey there just checing in to see if you saw our reply

  4. hyht2013
    Member
    Posted 1 year ago #

    Hey sorry, forgot to update the situation.

    I deleted the old version of membership, installed the new one, didn't work, still blank page.

    Here's what I got when running in debug mode:

    Fatal error: Call to undefined method stdClass::set_help_sidebar() in /home/igemust/public_html/wp-content/plugins/membership/membershipincludes/classes/class.help.php on line 73

    Thanks for helping!

  5. ellbristow
    WPMU DEV Support Staff
    Posted 1 year ago #

    Hi @hyht2013,

    I'll pass this on to our developers to take a look at.

    While we wait for their comments, if you are happy to edit the php file in question, you could change line 73 from:

    $this->screen->set_help_sidebar( $help );
    To
    if ($this->screen != false) $this->screen->set_help_sidebar( $help );

    It's not a permanent fix but it will at least clear this error and allow us to see if there are any other issues that need addressing.

    Thanks

  6. hyht2013
    Member
    Posted 1 year ago #

    Hi ellbristow,

    I did that, the error persisted. I ran wp in debug mode again, the message was still the same:

    Fatal error: Call to undefined method stdClass::set_help_sidebar() in /home/igemust/public_html/wp-content/plugins/membership/membershipincludes/classes/class.help.php on line 73

    Thanks.

  7. ellbristow
    WPMU DEV Support Staff
    Posted 1 year ago #

    Hmm... OK. I guess we'll have to wait for the devs to take a closer look then. Bear with us and we'll get back to you.

  8. ellbristow
    WPMU DEV Support Staff
    Posted 1 year ago #

    Our devs have just come back to me to tell me that the problem here is most likely your WordPress version.

    I notice you have said your version is 3.1.4. The method that the plugin can't find was introduced in WordPress 3.3, so an update to your WordPress installation should fix this problem.

    Let me know if that fixes things for you.

  9. hyht2013
    Member
    Posted 1 year ago #

    Thanks for the reply.

    Unfortunately I am limited to WordPress 3.1.4 because of the php requirement of the server. I am using a server offered by my university, and they are not going to upgrade that.

    Guess I need other options, but thanks for the help! Really appreciate it.

  10. ellbristow
    WPMU DEV Support Staff
    Posted 1 year ago #

    Wow... sounds like your university need some education in web hosting! :)

    Sorry we can't fix this one... catch you on the next one :)

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