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Super Socializer
[resolved] Blank Screen after installing plugin (11 posts)

  1. ilpoffice
    Member
    Posted 5 months ago #

    While logged in, I installed the Super Socializer plugin directly from WordPress. After installation, I clicked to one of our web pages and all I get is a white screen, no menus or ability to make changes. This is the same for every page on our website. When I pull up a browser which is not logged in to our website, I can see the pages as normal and see that the "share the joy" buttons are there and working. How do I uninstall the plugin when I cannot see any options on my screen when I am logged in as an administrator? How can we fix this issue so that we can still use the plugin?

    https://wordpress.org/plugins/super-socializer/

  2. the_champ
    Member
    Plugin Author

    Posted 5 months ago #

    Navigate to "wp-content\plugins\super-socializer" folder under your WordPress root directory and rename "super-socializer.php" to something else. Plugin will be deactivated.
    The installation might be broken if internet connection was interrupted. Can you install it after downloading manually from WordPress and then uploading the zip in admin panel?

  3. ilpoffice
    Member
    Posted 5 months ago #

    How do I find my WordPress root directory?

  4. the_champ
    Member
    Plugin Author

    Posted 5 months ago #

    You can navigate to your WordPress website root directory (in which you have setup your website) using FTP application (like Filezilla).

  5. ilpoffice
    Member
    Posted 5 months ago #

    Thanks, we got it uninstalled. When we tried to download manually and upload, we're still getting the same problem where our site just gives a blank white screen. Maybe we don't have the right compatibility for the plugin? http://www.ilp.org/ I read on another thread that you couldn't have a stand alone website. Is that true?

  6. the_champ
    Member
    Plugin Author

    Posted 5 months ago #

    Maybe we don't have the right compatibility for the plugin?

    Can you enable debugging in your website and then try activating the plugin? If we can get any clue of the issue, I can help you with it.
    To enable debugging, open "wp-config.php" file, located under your WordPress root directory, in code editor. Find define('WP_DEBUG', false); and replace with define('WP_DEBUG', true);

    I read on another thread that you couldn't have a stand alone website. Is that true?

    Probably, you haven't read my comment on that...:)
    That was due to some misunderstanding at that user's end. Plugin is compatible with standalone as well as multisite.

  7. ilpoffice
    Member
    Posted 5 months ago #

    Oh good to know that it is at least compatible!

    We found about 6 files with that name. None of them have the define (wp_debug)...code line.

    We found another one that does have that line ("setup-config.php" It was in the: wp-admin folder that is in our root directory) changed it to true and then installed the plug-in. Same thing, and didn't get any error messages. Do you know what folder it would be in?

  8. the_champ
    Member
    Plugin Author

    Posted 5 months ago #

    We found about 6 files with that name. None of them have the define (wp_debug)...code line.

    Really? You have 6 "wp-config.php" files? Sounds weird.
    After activating plugin, when you see blank page, can you paste the HTML source of that blank page. So that I can get idea about the issue.

    Do you know what folder it would be in?

    As I posted in previous reply, this file is in the WordPress website root folder.

  9. ilpoffice
    Member
    Posted 5 months ago #

    Here is the link that comes up when we click "activate":

    http://www.ilp.org/wp-admin/plugins.php?activate=true&plugin_status=all&paged=1&s=

    If I close my browser so that I log out, then go to the website and click the login link:

    --If I login through facebook icon on the login page it works okay.
    --If I login through the normal wordpress login box as user "admin", I get a blank white screen with a box with the word admin in the middle.

  10. ilpoffice
    Member
    Posted 5 months ago #

    When I right click on the white screen and click "view source" the popup is blank white as well.

  11. the_champ
    Member
    Plugin Author

    Posted 5 months ago #

    Then it seems some issue with your website. There is some code that is triggered when you are logged in as admin.
    Deactivate the plugin and then login as admin at your website.

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