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[resolved] Blank page, can't log into website (5 posts)

  1. pjhk
    Member
    Posted 1 year ago #

    Hello.

    I was trying to activate the 'Ultimate Coming Soon' plugin, as I am still developing my website, and after uploading a photo for this page I saved changes and logged out of WordPress to see if the page could be seen by those visiting the site. Instead, I came across a blank page and I can no longer log into the website. I searched some online help guides which suggested downloading FileZilla, but I don't know how to use it. I have no coding experience and am very stuck! Would really welcome any help so I can get back to working on my website.

    Many thanks,

    pjhk

  2. mar1965
    Member
    Posted 1 year ago #

    Hi,

    You may need to deactivate your plugins. Try this: How to deactivate all plugins when not able to access the administrative menus.

  3. pjhk
    Member
    Posted 1 year ago #

    Thanks for replying. But when I downloaded phpMyAdmin, as the link suggests, the 'table wp_options' was not there, so I am unsure how to proceed...

  4. mar1965
    Member
    Posted 1 year ago #

    You're welcome! Did you try the second method involving a reset of the plugins by ftp? If you have already downloaded and installed FileZilla, you can connect to your hosting account and try that method instead. Here's how to use FileZilla: Using FileZilla.

  5. pjhk
    Member
    Posted 1 year ago #

    Forgot to reply. Thanks for your help. In the end I managed to log in via my hosting site, something I hadn't thought of initially - this is all very new territory! Now have a whole new set of challenges, which I will start a new thread about!

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