Moderator
James Huff
(@macmanx)
Volunteer Moderator
Did you upgrade to 3.8.3 or to 3.9.1 from 3.8.3?
Try manually resetting your plugins. If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).
Once you recover access, if you did only upgrade to 3.8.3, finish the chain and upgrade to 3.9.1 so you have the latest security and compatibility fixes.
I didn´t uprgade, it was made automatically TO 3.8.3. 🙁
Yes, I guess that I have to do so. I have running a backup now, and after that will try. The problem is I´m not very familiar with FTP. Hope I can find some help.
Will appear and ask again if sth isn´t clear 🙂
Moderator
James Huff
(@macmanx)
Volunteer Moderator
That’s very odd that you were suddenly automatically updated to an old version of WordPress. I suspect your hosting provider may have done that.
Please do let us know how it goes after you try the steps above.
No, guys, it´s not the hoster! Here i what I´ve got:
Howdy! Your site at http://www.journal-ostrov.info has been updated automatically to WordPress 3.8.3.
No further action is needed on your part. For more on version 3.8.3, see the About WordPress screen:
http://www.journal-ostrov.info/wp-admin/about.php
If you experience any issues or need support, the volunteers in the WordPress.org support forums may be able to help.
http://wordpress.org/support/
You also have some plugins or themes with updates available. Update them now:
http://www.journal-ostrov.info/wp-admin/
The WordPress Team
And I can´t still log in what ever I´m trying…
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
What did your hosting providers tell you about this issue?
they made a full back up and begged me to clear the browser´s cache.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Have you tried disabling plugins by renaming your “plugins” folder to “plugins-old” or something?
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
What about renaming your active theme folder so that it reverts to one of the default themes?
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Do you have access to your site’s error logs?
no, nothing. have no access to the backend.
seems I did it! Thx to everbody taking part.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
A step by step instruction from the hoster for renaming concrete files. (Guess I´m not the only one with tis problem.) But it´s only the half of solution. Access to the dasboard is good now, but the plugins don´t work. I had to rename the whole folder, cause they are the problem.
At my dashboard I made a full update of all: wp, theme and plugins. But however, can´t use any plugin yet… Lost the usability of some important for the site plugins. Hoster is contacted. Hope to figure it out.
Moderator
James Huff
(@macmanx)
Volunteer Moderator
Hm, could be core file corruption. Try downloading WordPress again and delete then replace your copies of everything except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.
As this is a newer a version of WordPress, you’ll be asked to complete the update by clicking a single button when you finish your site. Either way, there’s no harm in updating now anyway, since you should be on 3.9.1. 🙂
