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[resolved] Blank Main page after updating to 3.3 (18 posts)

  1. ihussein
    Member
    Posted 2 years ago #

    Hi, I was using my iPad when I decided to upgrade to 3.3. I did that and then the page went blank. When I refresh I still get a blank page. This has been going on for the last 2 hours. How do I fix this problem?

  2. ihussein
    Member
    Posted 2 years ago #

    To be specific, here is the error that I get:

    Server error
    The website encountered an error while retrieving http://libraliyya.org/wp-admin/admin.php. It may be down for maintenance or configured incorrectly.
    Here are some suggestions:
    Reload this webpage later.
    HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

  3. mitheithel
    Member
    Posted 2 years ago #

    I've read many solutions for this problem by googling it, but none worked for me.

    What worked for me was setting CHMOD permissions for ALL files and folders to 755.

  4. esmi
    Forum Moderator
    Posted 2 years ago #

    @mitheithel; That's highly unusual and hints at a bizarre server set up.

    @ihussein: Try:
    - switching to the Twenty Eleven theme by renaming your current theme's folder in wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

    - re-running the upgrade via wp-admin/upgrade.php

  5. ihussein
    Member
    Posted 2 years ago #

    @esmi: Thank you. I am done with steps 1 and 2 but am worried about step 3. If I upload the entire WP 3.3, that wouldn't affect my blog posts, pages, etc content and will also retain the previous blog layout when I switch back to my normal template?

    Also, since in step 1 I renamed the themes folfer to themes-old, I shouldn't worry about the fresh WP upload since it won't replace the already renamed themes directory, right?

    Finally, after step three, should I delete the newly uploaded themese directory and rename the old themes-old directory back to themes?

    Thanks a lot.

  6. ihussein
    Member
    Posted 2 years ago #

    Also, after doing step 2, I can see my dashboard fine now. Just no themes at all I am guessing because I renamed it to themes-old.

  7. esmi
    Forum Moderator
    Posted 2 years ago #

    Please re-read the steps I posted above. Your site's content is stored in your database and will not be affected by an upload of fresh files outside of the wp-content folder.

  8. ihussein
    Member
    Posted 2 years ago #

    OK, thanks. I have gone through all the steps exactly as you said. But now the site gives a blank page: libraliyya.org. Is there something else I need to do? Do I rename the themes directory to just themes instead of themes-old? Appreciate you help.

  9. ihussein
    Member
    Posted 2 years ago #

    But when I renamed the directory to themes instead of themes-old, the site is back on but I am now at version 3.2.1 and it is back to saying to upgrade to 3.3. Should I go ahead an upgrade?

  10. esmi
    Forum Moderator
    Posted 2 years ago #

    Rename wp-content/themes-old back to wp-content/themes. Then switch to the Twenty Eleven theme by renaming your current theme's folder in wp-content/themes.

  11. ihussein
    Member
    Posted 2 years ago #

    @esmi:

    The theme on the front page is Caroline, though in the themes section it claims that the current theme is Twenty Ten. Other than that discrepancy, it still says upgrade to 3.3. How do I proceed from here? Thanks for your patience.

  12. esmi
    Forum Moderator
    Posted 2 years ago #

    Assuming this is http://libraliyya.org/, you are using Coraline.

  13. ihussein
    Member
    Posted 2 years ago #

    Right. There was some missmatch. Now it seems fine. Should I go ahead and now upgrade to 3.3? Or will I face the same problem as I did this morning?

  14. esmi
    Forum Moderator
    Posted 2 years ago #

    Try:
    - switching to the Twenty Eleven theme by renaming your current theme's folder in wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

    - re-running the upgrade via wp-admin/upgrade.php

  15. ihussein
    Member
    Posted 2 years ago #

    @esmi: IN step 3, that fresh WP download, should it be 3.3 or 3.2.1? I assume the latter since in step 4 you recommend re-running the upgrade.

    Also, in step 2, when I click on the provided link and choose to rename the plugins folder should I switch back to plugins from plugins.hold after step 4 above?

  16. esmi
    Forum Moderator
    Posted 2 years ago #

    should it be 3.3 or 3.2.1?

    3.3 - since that's what you were trying to upgrade to.

    should I switch back to plugins from plugins.hold after step 4 above?

    Leave that until after the upgrade has completed successfully and your site is running again.

  17. ihussein
    Member
    Posted 2 years ago #

    @esmi: I followed through the 4 steps exactly as you said. After step 4, site is offline (libraliyya.org) but when I visit: http://libraliyya.org/wp-admin/ the admin dashboard looks normal except there are NO themes installed.

    I did try to rename themese-old back to just themes and plugins.hold back to plugins but when I did that, I get the same error message as the one I pasted above in my second comment.

    So, awaiting further instructions and just so that I am exactly at the point where you leave off at step 4, I renamed themes to themes-old again and plugins to plugins.hold. As I said in the beginning of this message, main site is blank page and admin dashboard page looks fine but no themes.

  18. ihussein
    Member
    Posted 2 years ago #

    @esmi OK, I played around a little and I am all set. Thanks.

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