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Lively Chat Support
Blank area load after click Lively chat in dashboard (10 posts)

  1. Arioman
    Member
    Posted 10 months ago #

    hi , i install and activate the plugin without problem

    but when i go to plugin setting and click on it the blank page (area) load and nothing shown

    whats the problem ?

    http://wordpress.org/plugins/lively-chat-support/

  2. dallas22ca
    Member
    Plugin Author

    Posted 10 months ago #

    Hi, is there an error message? Can you provide a screenshot?

  3. yvonner
    Member
    Posted 10 months ago #

    I have the same problem - just installed V1.0.9. After activation, "Lively Chat" appears in the menu on the left but when I click on it, I just get a blank screen - no error message. Here's a screen shot http://www.arecabooks.com/chat.jpg

  4. dallas22ca
    Member
    Plugin Author

    Posted 10 months ago #

    Still haven't figured this out. Can you send an invite to Dallas at excitecreative.ca?

  5. yvonner
    Member
    Posted 10 months ago #

    Sorry don't understand - an invite to what?

  6. dallas22ca
    Member
    Plugin Author

    Posted 10 months ago #

    An invite to the WordPress back end.

  7. yvonner
    Member
    Posted 10 months ago #

    ok - this is done

  8. dallas22ca
    Member
    Plugin Author

    Posted 10 months ago #

    Hi, I received the invite. Could you try removing line 5 of admin/tabs/settings.php that reads:

    $agents = $wpdb->get_results("SELECT * FROM $agents_table");

  9. yvonner
    Member
    Posted 10 months ago #

    Have done this but problem still there - no change

  10. dallas22ca
    Member
    Plugin Author

    Posted 10 months ago #

    You're WP version is 3.4.2 (released over a year ago). This is probably the cause of the problem. Try upgrading to the latest version (3.7.1). You'll see a 1-click upgrade button on the top of your admin panel.

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