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Hero
Blank Admin pages (4 posts)

  1. doverb
    Member
    Posted 1 year ago #

    i installed the hero theme today and now all of my admin pages are blank and i cannot change anything.
    any ideas?

  2. Tara
    Member
    Posted 1 year ago #

    -Try deactivating ALL plugins (yes, all) temporarily to narrow down the problem. If the problem goes away, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can't get into your admin dashboard, try resetting the plugins folder by FTP or phpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive). If applicible, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old

    - If the above step does not help, to rule out any theme-specific issue, try switching to the unedited default theme for a moment using the WP dashboard. If you don't have access to your admin area, you can switch to the default theme by renaming your current theme's folder in wp-content/themes and adding "-old" to the end of the folder name using via FTP or SFTP or whatever file management application your host provides.

  3. doverb
    Member
    Posted 1 year ago #

    It is not the plugins but something to do with the functions.php file of the theme.
    If i delete that file i can get back into the admin areas.
    mind you it happens again when i re install the Hero theme but it does not happen with other themes..

  4. Tara
    Member
    Posted 1 year ago #

    mind you it happens again when i re install the Hero theme but it does not happen with other themes..

    This indicates your theme is broken.

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