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Bit of a panic here - Website redirecting when using iOS devices (11 posts)

  1. lemonpromotions
    Member
    Posted 1 year ago #

    I have a website running Thesis template - and has been very happily for months now. For some reason this evening my clients website http://www.cheapcentralheating.co.uk is re directing him to an adult site when he visits it using any of his iOS devices (iPads and iPhones) - but this doesnt happen when he uses his windows based devices. It also doesnt happen for me or a number of people I have contacted.
    The only thing that has been changed recently is the 3.51 update - could this be causing it and should I roll it back on the server ?
    I am almost 100% positive that this is not a problem with the site but if any of you have time to take a look and let me know if you see anything I would be eternally grateful, and mabe get some sleep....

    Thanks in advance.

  2. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Nope, just checked my iPad - nothing but CCH Leeds... Sounds like maybe on his device - I hate to ask, but what kind of apps has he downloaded??

  3. leejosepho
    Member
    Posted 1 year ago #

    ...when he visits it using any of his iOS devices...

    I would begin by checking those devices and their connection account, but I would not want to have to be the one to suggest that to him.

  4. lemonpromotions
    Member
    Posted 1 year ago #

    Yeah this is what I am thinking, but he is saying multiple iOS devices are giving the same problem - could it be his router ?

  5. lemonpromotions
    Member
    Posted 1 year ago #

    He its telling me his other devices are fine, I have others looked at it from various places with various devices and I can not replicate this behavious - I don't like to tell a client they are the problem but I can't see what else to do ?

  6. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Has he tried his devices from a different ISP connection? Or tried other people's devices on his connection?

  7. lemonpromotions
    Member
    Posted 1 year ago #

    Nope, thats my next step in the morning - could I sort the problems by resetting his router maybe - or changing the DNS to OpenDNS ?

  8. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Sorry, I really don't know - I'd still just try to replicate it or narrow down when and where it happens. Double check your plugins just in case you have a "loser" - but it still seems like that would affect other people too. Is the site using any social media connections?

  9. lemonpromotions
    Member
    Posted 1 year ago #

    The only social media plugin is the Yoast SEO Plugin - but the social media connection sections arent active. I have tried disabling all plugins I can do with and will see what happens when I visit my client in the morning - thank you all for your time.

  10. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Well, good luck. Hope it's solvable and without too much fuss :).

  11. lemonpromotions
    Member
    Posted 1 year ago #

    I am feeling a lot more confident that its not the website causing the problem, to be honest that was my main concern.

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