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[closed] Be Aware ! (8 posts)

1 star
  1. green2005
    Member
    Posted 7 months ago #

    I bought pro version from them via paupal 5-6 days ago. They asked just to e-mail while paying to send key. But key is never received. Also there is no support or e-mail of them in their website. Just support for pro users.
    I will write to paypal also.

  2. embedplus
    Member
    Plugin Author

    Posted 7 months ago #

    green2005,

    Contrary to your comment, if you've installed the plugin, you'd see that there's an email for non-PRO support available that you could have used to contact us. Look at the settings page. Further, the website has an email to contact us about payments. Could you send us anything that shows that you've actually purchased the PRO version? You have two email address to use in fact.

    We tried to see what we could do to find out anything from the little information that you have put in your review; however, your account was created only today (1/28) and has no previous history besides what seems to be a comment you made at the same hour that has already been deleted by the mods.

    We pride ourselves in our support and are quite surprised at this contradictory review. Take a look at some of the 5-star reviews we've received about offering weekend service for example. Again, we are very eager to verify your story, so please send us any thing to help match you to any transaction.

    -EmbedPlus Team

  3. green2005
    Member
    Posted 7 months ago #

    [Moderated. This is not a support forum]

    Also i can send other paypal informations too if you need.

  4. esmi
    Forum Moderator
    Posted 7 months ago #

  5. green2005
    Member
    Posted 7 months ago #

    wrote paypal information but moderator edited it. I can send via e-mail to prove if you need.

    Also i don't know why you attacking to me? whose mistake? you ( that didn't send key ) ? or me (that waited 5 days and couldn't find support e-mail then wrote here) ?

  6. green2005
    Member
    Posted 7 months ago #

    I am sorry for spam but i have to write another information here because he/she attacked to me also with 'previous history besides what seems to be a comment you made at the same hour that has already been deleted by the mods.'

    Yes my first review deleted by moderators for another plugin but just for browser mistake that was same post sent twice wrongly and they deleted to one of them. That's all. you can see here : http://wordpress.org/support/view/plugin-reviews/p3-profiler

    It is not nice to attack customers like that.

  7. embedplus
    Member
    Plugin Author

    Posted 7 months ago #

    green2005,

    The statement that your post being deleted by the mods was simply showing that we looked to see if we could gain more information about you that could help us figure out what happened. There's absolutely no intention there to attack you.

    Regarding the inability to find a means to contact us, please note that we have an about us page on our site, visit there and you'll see an email address that is specifically for sales (which your issue falls within): http://www.embedplus.com/aboutcontact.aspx

    Also, any user that has installed the plugin can scroll down the settings page and see that there is a general support section. There's text outlined in orange that offers an email address for non-PRO users. We've made a screenshot for you just in case you don't see it: http://embedplus.com/images/nonprosupport.png

    We hope that you can try one of these two options rather than having you post PayPal information here. We value your privacy.

    We're looking forward to your email to resolve this.

    -EmbedPlus Team

  8. I bought pro version from them via paupal 5-6 days ago.

    green2005? This whole conversation is about the Pro version and that does not belong on these forums. As the author knows commercial products are not supported in these forums.

    http://codex.wordpress.org/Forum_Welcome#Commercial_Products

    It is not nice to attack customers like that.

    I haven't seen an attack myself but I've not had enough coffee today. ;)

    Please avail yourself of this contact URL and take it up with the author on their site.

    http://www.embedplus.com/aboutcontact.aspx

    I am now closing this topic/review.

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