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BadgeOS
[resolved] BadgeOS trigger not working (28 posts)

  1. mumsontop
    Member
    Posted 6 months ago #

    We’re having trouble with our wordpress site (www.mumsontop.co.nz/wordpress) and making the badges that we are awarding for the different community actions appear on people’s pages. The only way we seem to be able to do it, is to award them manually as the administrators.
    As a member joins a group (Southland for example) we have set a community action to trigger the badge when they join…but after getting many different people to join the Southland group no one is getting a badge!
    Can you offer any suggestions, or see where we’ve gone wrong?

    https://wordpress.org/plugins/badgeos/

  2. Michael Beckwith
    Member
    Plugin Author

    Posted 6 months ago #

    Hi mumsontop, my first question is going to be if you're using our BadgeOS Community Addon at all. It's a free extension designed to add BadgeOS features/integration to BuddyPress powered websites.

  3. mumsontop
    Member
    Posted 6 months ago #

    Hi Michael - yes, we have this plugin installed... and are using the community trigger.

  4. Michael Beckwith
    Member
    Plugin Author

    Posted 6 months ago #

    In the "Achievements" section where you set up your achievement types, have you made sure that the BuddyPress specific checkboxes are enabled? They should be related to activity stream and user profiles, if I recall right.

  5. mumsontop
    Member
    Posted 6 months ago #

    /Users/nolanvini/Desktop/Screen Shot 2014-02-25 at 5.28.17 pm.png

    Yes, we think we have every box ticked correctly...

    the above is the achievement level.
    The below is within the actual achievement level.

    /Users/nolanvini/Desktop/Screen Shot 2014-02-25 at 5.31.26 pm.png

  6. Michael Beckwith
    Member
    Plugin Author

    Posted 6 months ago #

    I'm not going to be able to see those images.

    Could you give some of the community activity steps that aren't working correctly?

    Hopefully the rest of my reply makes sense.

    Just to make sure these parts are clear, I realize it may not be exactly what you're referring to overall.

    These are the two I mean for the Achievement type settings: http://cl.ly/image/3B3L2l0X0Y44

    The "Profile Achievements" one should add an "Achievements" tab to their profiles when applicable. I see an example of one at http://www.mumsontop.co.nz/wordpress/members/emmabettle/achievements/ with 3 achievements. Since there seems to be a lower amount of users at the moment, I was able to check most of them. If I recall right, about 6 out of 8 had the achievement tab to click, and only 2 didn't.

  7. Michael Beckwith
    Member
    Plugin Author

    Posted 6 months ago #

    I'm not going to be able to see those images.

    Could you give some of the community activity steps that aren't working correctly?

    Hopefully the rest of my reply makes sense.

    Just to make sure these parts are clear, I realize it may not be exactly what you're referring to overall.

    These are the two I mean for the Achievement type settings: http://cl.ly/image/3B3L2l0X0Y44

    The "Profile Achievements" one should add an "Achievements" tab to their profiles when applicable. I see an example of one at http://www.mumsontop.co.nz/wordpress/members/emmabettle/achievements/ with 3 achievements. Since there seems to be a lower amount of users at the moment, I was able to check most of them. If I recall right, about 6 out of 8 had the achievement tab to click, and only 2 didn't.

  8. Michael Beckwith
    Member
    Plugin Author

    Posted 6 months ago #

    Don't mind the double post, I was struggling for a moment :)

  9. mumsontop
    Member
    Posted 6 months ago #

    Emma has badges because I have manually awarded them - as we can't get the trigger to work.

    I have just (as the admin) awarded her a badge - but she has no tab that lists this under any "achievements"

    Both boxes are ticked as indicated on your screen shot (they were already ticked)

  10. mumsontop
    Member
    Posted 6 months ago #

    It also appears that no group activity is showing in the log entries.

  11. Michael Beckwith
    Member
    Plugin Author

    Posted 6 months ago #

    Which triggers are you trying with, so that I can try them on my localhost site to see if I can replicate any of the same issues.

  12. mumsontop
    Member
    Posted 6 months ago #

    trying to trigger a membership badge when someone joins their local group.

  13. Michael Beckwith
    Member
    Plugin Author

    Posted 6 months ago #

    I set up a test achievement that was awarded when a user "joined a group" via the "Community activity" steps and it triggered just fine for me.

    So, that doesn't help you but it does make me wonder if there's something going on with the rest of your setup that may be preventing the processing. I'm not going to be able to debug much more from my current position. I'd need to be granted higher access via an account.

  14. mumsontop
    Member
    Posted 6 months ago #

    Hi Michael
    I can get a badge awarded from an independent action as well as a social action - we seem to be having trouble with group actions.
    I'm happy to give you access - how would you like me to do this? Email?

  15. Michael Beckwith
    Member
    Plugin Author

    Posted 6 months ago #

    set up an account with the email you already have for me.

  16. mumsontop
    Member
    Posted 6 months ago #

    Done - if you can help us out it would be wonderful! Specifically the coffee groups - and awarding a badge when someone joins their regional group - all from a trigger.

  17. mumsontop
    Member
    Posted 6 months ago #

    Just FYI - we are waiting to get this right before we import the 6800 members we are migrating from a NING platform.

  18. Michael Beckwith
    Member
    Plugin Author

    Posted 6 months ago #

    I'm going to have to return to this tomorrow or so, but I have investigated a bit. I hope I deleted all test content etc that I used while I was in there, but if you see stray stuff, please feel free to clean up after me.

    For some reason, it's listing it as no access to the achievement. It's a very odd logical point that I haven't figured out yet.

    Will return soon

  19. Michael Beckwith
    Member
    Plugin Author

    Posted 6 months ago #

  20. mumsontop
    Member
    Posted 6 months ago #

    Hi Michael, how are you getting on with this issue? Any solutions for us?

    We do appreciate your help!

  21. Michael Beckwith
    Member
    Plugin Author

    Posted 5 months ago #

    Slowly, to be honest. The main person that'd be able to help debug this is gone this week, and I'm at a little bit of a loss for why the requirements aren't being met.

  22. mumsontop
    Member
    Posted 5 months ago #

    Should I delete them all and start from scratch (nooooo!) - do you think that would help?

  23. Michael Beckwith
    Member
    Plugin Author

    Posted 5 months ago #

    No, it's not an existence issue, it's a true/false logic issue. Don't go deleting things :)

  24. Michael Beckwith
    Member
    Plugin Author

    Posted 5 months ago #

    Wow, just realized I had the wrong link for my "working ahead" comment. There's a programming joke here, i know it.

    Checking on this one more in depth today.

  25. Michael Beckwith
    Member
    Plugin Author

    Posted 5 months ago #

    To update quick, I've determined, but don't know how to personally fix, the issue of the "joins specific group" trigger not firing. Our lead developer is gone till next week sadly, and won't be around at all until then. It's an issue, I believe, in the Community add-on, but it could possibly trickle down into the core plugin. We'll see hopefully soon.

  26. Michael Beckwith
    Member
    Plugin Author

    Posted 5 months ago #

    Resolving the thread as we know where the issue is stemming from, though not resolved yet.

    Follow along at https://github.com/opencredit/BadgeOS-Community-Add-on/issues/19

  27. Michael Beckwith
    Member
    Plugin Author

    Posted 1 month ago #

    Probably bug discovered, hopefully a resolution forthcoming.

  28. bleichnitz
    Member
    Posted 1 month ago #

    I am having a similar issue as Mums on top, but with the awarding of a badge for contributing blog posts. I am wanting to have a badge awarded for the fifth time someone posts a blog. For some reason the badge is not awarded automatically? Any idea why?

  29. Michael Beckwith
    Member
    Plugin Author

    Posted 1 month ago #

    belichnitz, if you would be so kind, could you start a new thread for your specific issue, as it's a different part of the plugin, though similar in that it's potentially not firing correctly.

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