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BadgeOS
[resolved] BadgeOS Reports plugin not deploying (26 posts)

  1. oddmonster
    Member
    Posted 5 months ago #

    I cannot get the BadgeOS Reports plugin to activate. I upload the zip file, then when I click Activate I get the message "Are you sure you want to do this?" which links back to the same error message. The only way to get off the page is with the Back button. How can I troubleshoot this? Am I using an old build of the plug-in?

    https://wordpress.org/plugins/badgeos/

  2. Michael Beckwith
    Member
    Plugin Author

    Posted 5 months ago #

    What version of the core BadgeOS plugin are you using as well as the Reports plugin?

  3. oddmonster
    Member
    Posted 5 months ago #

    We're using BadgeOS 1.3.4 and BadgeOS Reports 1.0.0

    Thanks!

  4. Michael Beckwith
    Member
    Plugin Author

    Posted 5 months ago #

    Hmm. Confirming the issue on my localhost. Checking on. Thanks for the bug report.

  5. oddmonster
    Member
    Posted 4 months ago #

    It's weird because I've deployed this combo in four other environments, two basically identical, two all-but-identical and on the same server, with no issues. What is the what.

  6. Michael Beckwith
    Member
    Plugin Author

    Posted 4 months ago #

    In short, we currently try to set some option values on activation of the plugin, and for some reason, that's causing the error to trigger. I'm wondering if we're running it too early somehow. We'll see more tomorrow when more of our developers are around.

  7. oddmonster
    Member
    Posted 4 months ago #

    Just wanted to follow up on this. We still can't get BadgeOS Reports to work on our main deployment. Any chance of a resolution on this before the coming weekend? I've got a crop of new users coming in on Monday.

  8. Michael Beckwith
    Member
    Plugin Author

    Posted 4 months ago #

    Since I know that you definitely have the core BadgeOS plugin installed, I'm willing to do this. If you or someone on your team can access the server to back up the current Reports plugin, please do that.

    This is a slightly modified version that hopefully removes the activation issue, until we can get a permanent solution. http://cl.ly/0Z3b220D3X2D

    Let me know if this works and helps.

  9. oddmonster
    Member
    Posted 4 months ago #

    It looks like the modified version doesn't activate either.

  10. Michael Beckwith
    Member
    Plugin Author

    Posted 4 months ago #

    Would you be willing to let me in to check on things myself?

  11. Michael Beckwith
    Member
    Plugin Author

    Posted 3 months ago #

    oddmonster is this still an issue that's lingering? or did it resolve itself?

  12. oddmonster
    Member
    Posted 3 months ago #

    Hi Michael,

    Thanks for checking back in. Yes, this is still an issue. Can you get in touch with me at audrey at tarrantinstitutedotorg to talk about getting you troubleshooting access? Thanks!

  13. Michael Beckwith
    Member
    Plugin Author

    Posted 3 months ago #

    Alrighty

    Through meticulous tinkering and careful typing, I have managed to get this activated for you, I recommend not touching the activating/deactivating of it until further notice.

    The issue is coming from the plugin itself, and code it tries to run on activation is making it choke. This is the same issue I already have documented and a hopeful fix worked out for, but I also have to go through chain of command to get releases out. Given that it's a bug that prevents use completely, I want to get this fix elevated and out the door.

    Sadly, the issue tracker is in a private GitHub repo, so I can't link others to it to contribute.

    Regardless, you're up and running for the moment.

  14. oddmonster
    Member
    Posted 3 months ago #

    Excellent! Thank you very much! And if I'm understanding you correctly, if any of our collaborators run into this issue with their BadgeOS sites, we should just tell them to sit tight for the next version of the plugin?

    Thanks again. Much appreciated.

  15. Michael Beckwith
    Member
    Plugin Author

    Posted 3 months ago #

    Ideally they won't have to wait long, but I can't guarantee anything with that. I really want to get this patched and fixed because it prevents everyone from using it.

  16. Austin Nichols
    Member
    Posted 3 months ago #

    Who at WebDev is in charge of this plugin? It seems like it has been abandoned or at the very least no one cares about it.

  17. Michael Beckwith
    Member
    Plugin Author

    Posted 3 months ago #

    It's most certainly not abandoned, it is still cared about, but at times things move slowly. I have definitely raised concern over the fact that this has activation issues, proposed fixes, but it needs approved by the "higher ups" and it has yet to receive that.

  18. Austin Nichols
    Member
    Posted 3 months ago #

    You may not have, but clearly the people in charge have abandoned it. We are intrusting our site long term to these plugins. Badges are not a feature we can just pull back from our members.

    If you include the add-ons this is one of the most expensive plugins being sold. And no one in charge seems to care it doesn't work and they have zero interest in fixing it.

  19. Austin Nichols
    Member
    Posted 3 months ago #

    PS
    How can you mark this resolved?

  20. Michael Beckwith
    Member
    Plugin Author

    Posted 3 months ago #

    I marked it as resolved because the issue has been reported, solution has been found (but not pushed out everywhere, yet), and in regards to the original thread author, the issue has been resolved, through granted access to the install itself.

  21. Michael Beckwith
    Member
    Plugin Author

    Posted 3 months ago #

    FIQ, are you an owner of a copy of BadgeOS Reports?

  22. Austin Nichols
    Member
    Posted 3 months ago #

    You can't tell? How may owners do you have? The fact you are to ask tells us everything.

  23. Austin Nichols
    Member
    Posted 3 months ago #

    I still don't think you realize who we are so let me tell you a story....

    Once upon a time... you had a groundbreaking idea for a plugin. It could change eduction as we know it. Sadly despite a major effort by the developers this great vision was not quickly embraced by everyone. Then tragically this vision was thrown aside in order to focus resources on more productive enterprises. Now this great idea was abandoned and left to the powerless to keep the touch alive. However hope was still alive. A white knight with vast resources was here to save this great idea. But it was too late. The original developers had given up all hope and where no longer willing to devote their resources. And sadly the plugin died a slow death and took all the sites that supported it along for the ride.

  24. Austin Nichols
    Member
    Posted 3 months ago #

    *torch ;)

  25. esmi
    Forum Moderator
    Posted 3 months ago #

    @FIQ: Only this topic's original poster or the plugin developer can decide whether this topic is resolved or not. As you are neither of these people, I suggest you start your own topic.

  26. Michael Beckwith
    Member
    Plugin Author

    Posted 3 months ago #

    FIQ, for all I know, you chimed in in someone else's thread because you found something to reply about. I am able to look up purchase history of the extension where it's sold, but "FIQ" doesn't exactly tell me much regarding previous purchasers.

    Also, the update got the necessary fix pushed out Monday night.

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