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Online Backup for WordPress
[resolved] Backup no longer initiates on schedule (15 posts)

  1. acohen5276
    Member
    Posted 1 year ago #

    I have been running Online Backup with the backup file emailed to me for a couple of months. Several days ago, it stopped running on schedule, and I now have to do a manual backup. The error msg says that it is no longer scheduled. Nothing was changed on the schedule. I've looked at it, changed the hour & minute to perform backup for the schedule and "applied schedule" to it, but it still doesn't schedule a backup. Both "database" and "filesystem" options are checked: is that a mistake? I don't know if you need this to diagnose the problem:
    Online Backup for WordPress Plugin Version 2.2.18
    WordPress Version: 3.5
    PHP Version: 5.2.17
    MySQL Server Version: 5.1.56-log
    MySQL Client Version: 1.0
    Mem: 256M; Post: 8M; Upload: 2M; Timeout: 300
    End of Information

    http://wordpress.org/extend/plugins/wponlinebackup/

  2. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi,

    Should be fine to have both ticked.
    Can you confirm, the dashboard says that "Backup is not scheduled"?

    Are you using multisite?

    Jason.

  3. acohen5276
    Member
    Posted 1 year ago #

    Jason, this is the error message that I received this morning. No, I have only one site: http://www.neversaydiebeauty.com As I mentioned, the plugin worked fine for at least a month, and stopped backing up on schedule last week.

    Last backup:

    4th Feb 2013 2.06.39 AM (Scheduled)
    Failed
    The backup ran for 36 s and backed up 0 B in 0 files. A total of 0 B in 0 files were scanned.

    Configuration checklist:

    Backups are scheduled
    Daily - The next backup will begin at 5th Feb 2013 2.05.00 AM.
    Compression is available
    Backup sizes will be significantly reduced.
    Encryption is enabled
    Backups will be encrypted with AES128 level encryption.
    Filesystem backup is enabled in schedule
    WordPress will be backed up completely in scheduled backups.
    Online backup is disabled in schedule

  4. acohen5276
    Member
    Posted 1 year ago #

    Oops, I posted too soon. Just to be clear, I wanted my backups emailed to me rather than stored online so that's what I checked. Again, that worked fine for more than a month, and now does not work. I am able to do a manual backup that I get emailed to me, but it's a pain to have to do that. Any ideas?

  5. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Can you go to Activity Log.

    Can you see any schedule activities that ran to email? Should be able to tell by looking for one where it has a calendar icon and also an email icon (the legend is displayed at the bottom)

    If you can find one and it says failed, open it up and it should tell us exactly what the error is.

  6. acohen5276
    Member
    Posted 1 year ago #

    Here's the error msg from the activity log:

    Two attempts to send the email timed out. It looked like PHP would have enough to memory to process backup files of up to 38.4 MiB, and your backup file is 254.64 KiB. There may be an issue with your WordPress installation's ability to send emails with attachments, or something is causing the emailing process to use more memory than it normally would. Try reducing the size of your backup and check that any email-related plugins are functioning normally.
    Failed at: /hermes/waloraweb077/b195/moo.neversaydiebeauty/wp-content/plugins/wponlinebackup/include/email.php:85

    I'm confused because it had no problem sending the email for more than a month, & I haven't changed anything. And it has no problem sending the email from a manual backup.

  7. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi acohen,

    Did it coincide with an update to the plugin?
    Can you try changing the schedule to online, and then change it back to email and type your email address in again?

    I'll do some testing our side too.

    Jason.

  8. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Could you also paste more of the event log so we can see the events leading up to failure? Of course you can retract your email from it before you paste it in since it will likely show it in the event log, just replace it with something else.

  9. acohen5276
    Member
    Posted 1 year ago #

    Here is the rest of the activity log for last night's backup:
    4th Feb 2013 2.06.41 AM Information The backup is 254.64 KiB in size. Emailing it to neversaydiebeauty@comcast.net.
    4th Feb 2013 2.06.41 AM Information File system backup completed.
    4th Feb 2013 2.06.41 AM Error Folder / was skipped: Permission denied
    4th Feb 2013 2.06.41 AM Information Database backup completed.
    4th Feb 2013 2.06.40 AM Information Ignoring comments that are marked as spam.
    4th Feb 2013 2.06.40 AM Information Ignoring comments in the trash.
    4th Feb 2013 2.06.40 AM Information Initialisation completed.
    4th Feb 2013 2.06.39 AM Warning Table 'wp_dprv_post_content_files' has no PRIMARY or UNIQUE key! Backup of this table may be inconsistent; some rows could get missed. See FAQ for more information.
    4th Feb 2013 2.06.39 AM Information Backup starting...

  10. acohen5276
    Member
    Posted 1 year ago #

    The first failure occurred on Jan. 30. I don't recall whether I updated the plug-in at that time. sorry

  11. acohen5276
    Member
    Posted 1 year ago #

    It is possible that I changed the email address from the address associated with my wordpress account to the email address associated with my website, and they are different. I changed the email address to the one associated with my wordpress account and I will see if it works for the backup scheduled for 2am. If there are continued problems, I'll get back to you. Thank you so far for suggesting looking at the email address.

  12. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    OK, sounds like it might be the host is unable to send emails to the new address for some reason.
    Let's see what happens.

  13. acohen5276
    Member
    Posted 1 year ago #

    Failed again. I changed the email to the email associated with my wp acct, and that didn't help. Here's the activity log from last night.
    The backup failed: There is a problem with your WordPress installation's ability to send emails, or the backup file is too large to send as an attachment (259.82 KiB).
    5th Feb 2013 2.20.01 AM Error Two attempts to send the email timed out. It looked like PHP would have enough to memory to process backup files of up to 38.4 MiB, and your backup file is 259.82 KiB. There may be an issue with your WordPress installation's ability to send emails with attachments, or something is causing the emailing process to use more memory than it normally would. Try reducing the size of your backup and check that any email-related plugins are functioning normally.
    Failed at: /hermes/waloraweb077/b195/moo.neversaydiebeauty/wp-content/plugins/wponlinebackup/include/email.php:85
    5th Feb 2013 2.19.28 AM Information The backup is 259.82 KiB in size. Emailing it to acohen5276@comcast.net.
    5th Feb 2013 2.19.27 AM Information File system backup completed.
    5th Feb 2013 2.19.27 AM Error Folder / was skipped: Permission denied
    5th Feb 2013 2.19.27 AM Information Database backup completed.
    5th Feb 2013 2.19.26 AM Information Ignoring comments that are marked as spam.
    5th Feb 2013 2.19.26 AM Information Ignoring comments in the trash.
    5th Feb 2013 2.19.26 AM Information Initialisation completed.
    5th Feb 2013 2.19.26 AM Warning Table 'wp_dprv_post_content_files' has no PRIMARY or UNIQUE key! Backup of this table may be inconsistent; some rows could get missed. See FAQ for more information.
    5th Feb 2013 2.19.26 AM Information Backup starting...

  14. acohen5276
    Member
    Posted 1 year ago #

    just wanted to let you know the backup via email miraculously fixed itself and has been working for 2 days. don't know whether you had anything to do with it but thanks anyway!

  15. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi acohen5276,

    Very strange! At least it is working now. Let us know if the problem starts again and we can see if we can find the problem again.

    Jason

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