hi!
email robot says it completed backup, but when I go in WP
it hasn't done it.
The previous version of b/u worked fine. Not sure what's wrong with it this time?
thanks,
hi!
email robot says it completed backup, but when I go in WP
it hasn't done it.
The previous version of b/u worked fine. Not sure what's wrong with it this time?
thanks,
Hi,
Can you go onto the plugin and click Activity Log. Then next to failed backup click View Events.
Please post the event log here so we can investigate.
Also click Help & Support and post the information from the white box.
Thanks,
Jason
8th Nov 2012 7.21.09 PM Warning The backup timed out too many times and no progress was made on any attempt. Your server may be running extremely slow at this time - try scheduling the backup during a quieter period.
8th Nov 2012 7.20.53 PM Information Deleted files processing completed.
8th Nov 2012 7.20.53 PM Information File collection completed.
8th Nov 2012 7.20.53 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/630b757487f60ef70318312245ad42222bbdc0b5.php was skipped: An error happened at: stream_delta.php(442)
filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/630b757487f60ef70318312245ad42222bbdc0b5.php
8th Nov 2012 7.20.53 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/Sales-1.jpg was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.20.53 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-signup.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.20.53 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-blog-header.php was skipped: An error happened at: stream_delta.php(442)
filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-blog-header.php
8th Nov 2012 7.20.53 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-atom.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.20.53 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-commentsrss2.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.19.48 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-config.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.19.48 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/Ipower-BU-logs.doc was skipped: An error happened at: stream_delta.php(442)
filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/Ipower-BU-logs.doc
8th Nov 2012 7.19.48 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoo/public_html/wp-content/backup-67e6f/wrd_k7gfn1gi37_wp_20121108_774.sql was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 9.73 MiB.
8th Nov 2012 7.19.44 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoo/public_html/wp-content/backup-67e6f/wrd_k7gfn1gi37_wp_20121108_769.sql was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 8.17 MiB.
8th Nov 2012 7.18.38 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoo/public_html/wp-content/uploads/2012/03/Ashely-Webb.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 3.72 MiB.
8th Nov 2012 7.17.01 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-activate.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.17.01 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-mail.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.17.01 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/readme.html was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.17.01 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-rss.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.17.01 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-rss2.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.17.01 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-settings.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.17.01 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-rdf.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.17.01 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-trackback.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.17.01 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-cron.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.17.01 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/xmlrpc.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.17.01 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/index.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.17.01 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/.#cc#Professional Links.html was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-feed.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-register.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-pass.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-load.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-config-sample.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-comments-post.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-links-opml.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-login.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/license.txt was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/wp-app.php was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/CountryLifeBOGO.pdf was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/.htaccess was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/Thanks.html was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/Vendor Links.html was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/HarmonyFarmsCustAppFlyer.doc was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/harmony-farms.net_sitemap.xml.old was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/Celebration.html was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/visits.txt was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/uniques.txt was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.28 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/Thumbs.db was skipped: An error happened at: stream_delta.php(442)
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8th Nov 2012 7.16.21 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/Cafe Harmony dinner menu.docx was skipped: An error happened at: stream_delta.php(442)
filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /hermes/bosweb/web172/b1722/ipw.cockatoopublic_html/Cafe Harmony dinner menu.docx
8th Nov 2012 7.16.18 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoo/public_html/images/Griffin Goshorn.JPG was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 3.52 MiB.
8th Nov 2012 7.16.12 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoo/public_html/images/Mike DeParis.JPG was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 3.66 MiB.
8th Nov 2012 7.16.06 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoo/public_html/images/Ashely Webb.JPG was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 3.72 MiB.
8th Nov 2012 7.13.32 PM Information File system scan completed.
8th Nov 2012 7.13.17 PM Information Folder /public_html/wp-content/plugins/wponlinebackup/tmp was excluded. (Online Backup for WordPress temporary backup directory)
8th Nov 2012 7.12.48 PM Information Database backup completed.
8th Nov 2012 7.12.43 PM Information Initialisation completed.
8th Nov 2012 7.12.43 PM Information Backup starting...Hi,
We've got a diagnostics version you can try which will generate a log.
You can download it here: https://wordpress.backup-technology.com/wponlinebackup-423-tracing.zip
You'll need to Deactivate and Delete the plugin you've already got installed (please note it will lose your settings, sorry). Then you go to Plugins, then click Add New at the top, click the Upload option and then upload the ZIP file above.
It will look like the usual plugin but will create a file called trace.log at /wp-content/plugins/wponlinebackup-423-tracing/trace.log
Please run an online backup and reproduce the problem.
You can email your blog URL to support "at" backup-technology.co.uk and we can try to access the trace.log in our web browser and see what's happening. Or you could download it via FTP, compress it, and email it.
We can then investigate. Let me know if you aren't sure on any of the above.
Thanks,
Jason
Hi there!!!!
After I did the Deactivate & Delete, I got this...
Installing Plugin from uploaded file: wponlinebackup-423-tracing.zip
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Return to Plugins page
Hi,
Did you make sure it was finished downloading before you uploaded it?
Try downloading again from our website.
Jason.
hi!
sure did, just tried it two more times - and same error message.
I just sent you a regular email as well Jason.
Not sure what's happening with this one. I was able to install it in my other WP sites...
Hi Jason,
quick update, small boo boo. I deleted the entire process including the vault (forgot the encrypt key).
Anyway, looks like I'll have to wait till the delete is done in the vault.
I have my other B/U scheduled for Sun. so we'll see how they go.
thanks!
Hi,
Did you manage to get the diagnostic version installed?
Hi! I just deleted the whole thing and started over.
Guess I'll find out on Sun. if it worked ;'0
thanks for touching base!
stay tuned,
Hi folks,
Now I can't seem to login - it keeps seeing the 'old blog'
even though I've deleted everything and uploaded the diag zip.
help?
Hi cockatoo,
Can you email support "at" backup-technology.co.uk with your username for wordpress.backup-technology.com. We can remove everything and reset it immediately (probably be done on Monday).
Not sure what you mean by can't login though, or "seeing the old blog" - can you be more specific and describe the steps and what you see to come to this conclusion? Maybe email it along with some snapshots to the above email address.
Regards,
Jason
Hi cockatoo,
Have you managed to try the trace version yet?
Regards,
Jason
Hi Jason!
yes, and mailed it to the "at" backup account. They told me to go away to send it here. But they have it at this moment - again.
thanks,
Hi,
Yes just checked. You didn't send any trace log and didn't link to the topic so they thought it was a support request and that you hadn't raised a topic. I've got your subsequent email though. But the log you included isn't of much use and I need the diagnostics trace.log file that the replacement plugin I gave you produces.
Can you send the email again, but this time include the trace.log file?
You should find it on your web server at /wp-content/plugins/wponlinebackup-423-tracing/trace.log
It might be quite big so best to download via FTP and compress it before emailing it. Right-click it in Windows and Send To then Compressed Zip File - a .zip file should appear and will be much smaller so you can email it.
If you include a link to this topic (or refer to it) the email will usually get to me. Basically it's much easier to use this forum and means it becomes a good place to find solutions. Email just gets messy sometimes and it's harder for me to work with.
Thanks!
Jason
Hi Jason!
did you figure it out yet? It's been a week since I sent the trace log file.
thanks,
Hi,
Sorry for the delay. Just looked and found the email. I think with it not mentioning WordPress or linking to this topic maybe it didn't get forwarded or I simply missed it!
Right. Looks like your blog is using a lot of memory and the backup is struggling because some times when it tries to allocate there isn't enough memory.
Can you try this newer tracing version? It contains changes that will be released in the next release of the plugin, 2.2.14. One of the changes is better calculation on how much memory is available so it can better prevent the problem you are having.
https://wordpress.backup-technology.com/wponlinebackup-434-tracing.zip
Give it a go and see if it works. If not, email me the trace.log file again and we can do some more tweaking until it works.
Thanks,
Jason
Hi Jason!
thanks much for getting back.
I'll get back to you in a couple days. Thanks for sending.
Cheers,
Hi! getting an error when i try to upload to WP...
Installing Plugin from uploaded file: wponlinebackup-434-tracing.zip
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Return to Plugins page
Hi,
Can you download it again and try again?
https://wordpress.backup-technology.com/wponlinebackup-434-tracing.zip
I've just downloaded it and it's fine. Maybe your browser didn't finish downloading it. Make sure it's downloaded OK and then try again.
Thanks,
Jason
Hi Jason, still getting this error:
Installing Plugin from uploaded file: wponlinebackup-434-tracing.zip
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Return to Plugins page
Hi,
Not sure what there is to do, it worked perfectly fine for me and I've validated the ZIP file after downloading it myself and it's in perfect health.
Make sure you deleted the one you downloaded and downloaded it again, and make sure the download finished. That's the only help I suggest for that.
If you right-click properties the ZIP file, it should have Size of this:
389,285 bytes
Jason
yep, I totally deleted it, started over,
and got:
Installing Plugin from uploaded file: wponlinebackup-434-tracing.zip
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Return to Plugins page
The file size is 357KB so it's right, not sure what the heck is wrong.
Hi,
Very odd. Try it manually. Extract the contents of the ZIP folder on your computer and you should get a folder called "wponlinebackup-434-tracing".
Connect to your host via FTP, and browse to "/wp-content/plugins/"
Update the folder here, so you get: "/wp-content/plugins/wponlinebackup-434-tracing/"
Activate the plugin (it should appear in the list then)
Let me know if this works.
Jason
Hi Jason, I've totally started all over again with the regular one. Looks like it can't handle "large" files. But they're not that large.
Is there a limit to the files (which doesn't make sense, if you're doing a backup of a website)?
thoughts?
11th Dec 2012 5.10.38 PM Information Deleted files processing completed.
11th Dec 2012 5.10.38 PM Information File collection completed.
11th Dec 2012 5.09.01 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoo/public_html/wp-content/backups/harmony-farms-backup-complete-2012-11-08-23-08-47.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 124.07 MiB.
11th Dec 2012 5.08.57 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoo/public_html/wp-content/backups/harmony-farms-default-1-database-2012-11-08-23-07-07.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 3.68 MiB.
11th Dec 2012 5.08.47 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoo/public_html/wp-content/backup-67e6f/wrd_k7gfn1gi37_wp_20121108_918.sql was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 8.2 MiB.
11th Dec 2012 5.08.44 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoo/public_html/wp-content/backup-67e6f/wrd_k7gfn1gi37_wp_20121108_917.sql was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 8.2 MiB.
11th Dec 2012 5.08.38 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoo/public_html/wp-content/backup-67e6f/wrd_k7gfn1gi37_wp_20121108_774.sql was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 9.73 MiB.
11th Dec 2012 5.08.30 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoo/public_html/wp-content/backup-67e6f/wrd_k7gfn1gi37_wp_20121108_769.sql was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 8.17 MiB.
11th Dec 2012 5.06.54 PM Error File /hermes/bosweb/web172/b1722/ipw.cockatoo/public_html/wp-content/uploads/2012/03/Ashely-Webb.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 3.72 MiB.
11th Dec 2012 5.02.10 PM Information File system scan completed.
11th Dec 2012 5.01.56 PM Information Folder /public_html/wp-content/plugins/wponlinebackup/tmp was excluded. (Online Backup for WordPress temporary backup directory)
11th Dec 2012 5.01.45 PM Information Database backup completed.
11th Dec 2012 5.01.40 PM Information Initialisation completed.
11th Dec 2012 5.01.40 PM Information Backup starting...
When you say "regular" one, what version?
I've already said the problem is due to memory usage of your blog and that we need to install the newer tracing version as it improves memory usage for blogs using lots of memory.
So we need to install the new tracing one. No other version will work. Did you try the manual installation I described above?
Jason
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