• Resolved Kev

    (@kevquirk)


    Hey,

    I seems to be having some problems with my backups whereby they are not working, even when I run it manually.

    My backup should run at the same day then upload to an FTP server I have at home. The problem is that I’m getting an error saying “FTP Upload Failed”. However, I am certain that it isn’t an issue with the FTP server as I’v used the test FTP login button and that comes back as successful, I also use the FTP server for other stuff and it’s working fine.

    I’ve just tried to run a manual backup and although the updraftplus log says that “the back apparently succeeded” I don’t see it on my FTP server.

    Both my WordPress site and updraftplus plugin are at the latest version and here is a copy of the log from the latest backup:

    http://pastebin.com/hv0a0Nq2

    Any help you can give is appreciated.

    Thanks!

    Kev

    http://wordpress.org/extend/plugins/updraftplus/

Viewing 15 replies - 1 through 15 (of 24 total)
  • Thread Starter Kev

    (@kevquirk)

    Upon further investigation I can see that all of my backups are being stored in a different location that my website.

    Recently I moved my website from /RefuGeeks to the root of my host. But the updraftplus backups are still being stored in /RefuGeeks. I assume I need to change something on the plugin (I’ve tried re-installing it but that didn’t work).

    Can you point me in the right direction please?

    Thanks,

    Kec

    Plugin Author David Anderson

    (@davidanderson)

    For the second matter, the location for backups, click on the ‘expert settings’ link down the bottom of the settings page, and then the setting will appear. In a later version I am tweaking this so that it will handle site moves more intelligently.

    For the first, please try the development version – de-install, then re-install (your settings should be remembered):

    http://downloads.wordpress.org/plugin/updraftplus.zip

    Some recent new code to improve the scheduling, which is intended to minimise the time in between resumptions, was bringing in a problem for you. The development version hopefully fixes it – I’d be grateful if you could try it and then post your log again.

    David

    Thread Starter Kev

    (@kevquirk)

    Hi David,

    Thanks for the quick reply mate I really appreciate it.

    Ok, so I’ve gone through the steps and we’ve still in the same position. I changed the storage path to the correct place (thanks for that) and the backup is in there, but not in the format I’d usually expect to see. I’d normally see 3 x .zip files (plugins, themes & uploads) then a .tar (I think) with my DB in.

    What I am seeing is the 3 zip files but a load of .tar files which look like single tables from MySQL. There isn’t a single file like normal. The files obviously haven’t been uploaded to my FTP server either.

    Here is a link to my log file from the backup I just ran:

    http://pastebin.com/q9N5Gjj6

    Just to confirm, my version number is now 1.4.32.

    Thanks again

    Kev

    Plugin Author David Anderson

    (@davidanderson)

    The top two lines of the log file show the previous version:

    0000.000 Opened log file at time: Wed, 06 Mar 2013 18:10:33 +0000
    0000.017 UpdraftPlus: 1.4.30 WordPress: 3.5.1 PHP: 5.2.17 (Linux ns22.sovdns.com

    There’s only one copy of the version number inside the code, and everything else keys off there… so that can’t be the trunk version (1.4.32).

    Thread Starter Kev

    (@kevquirk)

    Hmmmm I don’t know why it’s done that. I’m definitely running 1.4.32. I’m about to finish work but I’ll give it another try when I get home.

    Could it have been my cache actually? I’ll make sure I clear it before I try again.

    Cheers David, I’ll let you know ASAP.

    Plugin Author David Anderson

    (@davidanderson)

    I don’t think there’s any way a cache could have produced that – it’s got the time on the first line; and it reads the version number out of the top of the same plugin file that’s running to produce the log file. But never mind – just run another.

    Plugin Author David Anderson

    (@davidanderson)

    Hi Kev,

    Another report has identified an issue that can affect very large backups, and UpdraftPlus’s detection of whether another job is trying to upload the same file at the same time. I think this may be affecting you.

    Please de-install, and re-install from trunk, and let me know how it goes:
    http://downloads.wordpress.org/plugin/updraftplus.zip

    David

    Thread Starter Kev

    (@kevquirk)

    Hi David,

    I did what you said but the backup seems to be stuck on the following:

    To decrease the likelihood of overlaps, increasing resumption interval to: 1740 (Mar 08 14:31:36)

    Unfortunately there isn’t a log to give you as the backup is still running (it’s being doing so for well over 30 minutes now).

    Cheers,

    Kev

    Plugin Author David Anderson

    (@davidanderson)

    Hi,

    That message is OK – it means that something more will happen within the next 30 minutes.

    You can always find the latest log file by FTP-ing into wp-content/updraft, sorting by modification time, and picking out the most recent file that matches the pattern “log.*.txt”

    David

    Thread Starter Kev

    (@kevquirk)

    Ok cool, I’ll leave it for a bit longer and come back to you. Thanks.

    Thread Starter Kev

    (@kevquirk)

    Looks like it failed with the following error:

    Abort this run: the backup_time parameter appears to be empty (Mar 08 15:04:26)

    Plugin Author David Anderson

    (@davidanderson)

    I’ll need to see the whole log file to be able to say anything useful.

    Thread Starter Kev

    (@kevquirk)

    Here is the last log:

    http://pastebin.com/F1GSxuHf

    Plugin Author David Anderson

    (@davidanderson)

    Hmmm. I’ve introduced some new scheduling bugs in the development version that you installed, but no matter how long I stare at it, I can’t work out why it’s doing what it is.

    I’ve introduced some more logging to help me… please de-install, re-install and run a new back-up:

    http://downloads.wordpress.org/plugin/updraftplus.zip

    10 minutes will be enough for me to get the data I need, so please paste the newest log after that…

    Thanks,
    David

    Thread Starter Kev

    (@kevquirk)

    Ok, I don’t know what you changed but that backup worked. I’ve checked the FTP server and the normal 4 compressed files are there (themes, uploads. plugins & DB) all with today’s time stamp on them.

    Here is the log file: http://pastebin.com/navxEWnm

    I’ll monitor it for a few days and let you know. Would be nice to know what happened though. 🙂

Viewing 15 replies - 1 through 15 (of 24 total)
  • The topic ‘Backup Failing’ is closed to new replies.