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Online Backup for WordPress
[resolved] Backup failed after upgrade to Online Backup 2.2.10 (4 posts)

  1. neilrh1
    Member
    Posted 1 year ago #

    After upgrading to Online Backup 2.2.10 backing up has stopped working. The backup log is below. I backup using the 'download' option.

    A possible cause is that upgrading Online Backup to 2.2.10 initially failed, perhaps because I had the plugin's folder open in Windows Explorer. However reinstalling successfully hasn't helped.

    I've tried reinstalling Online Backup again but the same backup error persists.

    I upgraded another plugin at the same time, which I have tried deactivating but that hasn't helped.

    I usually upgrade as soon as a new version becomes available.

    All backups have been successful with previous versions.

    Event Log

    Activity ID: 55
    Activity Type: Manual Backup
    Settings: Downloaded

    Completion: Failed

    Backup Size: 0 B (0 files)
    Total Size: 0 B (0 files)

    Start Time: 5th Nov 2012 11.00.26 AM
    End Time: 5th Nov 2012 11.09.09 AM

    5th Nov 2012 11.09.09 AM

    Error

    The backup failed: A database operation failed.

    5th Nov 2012 11.09.09 AM

    Error

    A database operation failed.
    Please try reinstalling the plugin - in most cases this will repair the database.
    Please contact support if the issue persists, providing the complete event log for the activity. Diagnostic information follows:

    Failed at: 1173(C:\Users\neil.xxxx\Documents\Websites\www.hodgeclemco.dev\wp-content\plugins\wponlinebackup\include\files.php)
    WPDB error: An entry for a file was inserted into the database but couldn't be found afterwards! Hexdump of the file name is: c390e2809cc390c2bec390c2bbc391c692c390c2b1c391e280b9c390c2b52dc391e280a6c390c2bec390c2bbc390c2bcc391e280b92d313530783135302e6a7067
    When escaped for insertion: c33fe23f3fc33fc23fc33fc23fc33fc63fc33fc23fc33fe23f3fc33fc23f2dc33fe23f3fc33fc23fc33fc23fc33fc23fc33fe23f3f2d313530783135302e6a7067 (??????????????????????????????-??????????????????????-150x150.jpg)
    . Last query: SELECT counter, name_bin FROM wp_wponlinebackup_items WHERE bin = 2 AND parent_id = 5776 AND type = 1 AND name = '??????????????????????????????-??????????????????????-150x150.jpg'

    5th Nov 2012 11.01.04 AM

    Information

    Folder /www.hodgeclemco.dev/wp-content/plugins/wponlinebackup/tmp was excluded. (Online Backup for WordPress temporary backup directory)

    5th Nov 2012 11.00.30 AM

    Information

    Database backup completed.

    5th Nov 2012 11.00.28 AM

    Information

    Initialisation completed.

    5th Nov 2012 11.00.28 AM

    Information

    Previous downloadable backup deleted.

    5th Nov 2012 11.00.28 AM

    Information

    Backup starting...

    http://wordpress.org/extend/plugins/wponlinebackup/

  2. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi neilr1,

    Apologies for the inconvenience the error is causing. We've reproduced it internally and fixed it already. Testing is happening as we speak and we hope to release the fix by end of today.

    See this topic for reference: http://wordpress.org/support/topic/error-database-operation-failed
    Best update there too so we keep it all same place, as your issue is identical.

    Regards,

    Jason

  3. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi neilr1,

    2.2.11 has been released moments ago and should be available within the next hour. Please update and let us know if you continue to have issues.

    Thanks,

    Jason

  4. neilrh1
    Member
    Posted 1 year ago #

    My backup today using version 2.2.13 was successful.

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