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backup email link goes to a blank page (4 posts)

4 stars
  1. nddevore
    Member
    Posted 1 year ago #

    needed to restore site, the link brings up a blank page
    not sure how to find the backup - if it exist!
    because the site is where the backup is, and the site is down, i can't restore site
    looking via ftp - not sure where the backup is on the site
    and the name
    this is not a problem with the plugin -- found error
    see no option to save on my computer by default
    backups, send email (encrypted link) then must save to my computer
    no link for steps to restore from backup

  2. gatorfantom
    Member
    Posted 1 year ago #

    1. Log into your dashboard as an admin

    2. In the left nav menu, go to "Tools" > "Backups"

    3. Click "Help" in the upper right corner of the screen, and the answers to all your questions (i.e. where your backup files are located; how to restore your site from a backup file; etc) will be listed right there.

  3. nddevore
    Member
    Posted 1 year ago #

    i found out that the site was broken
    the links now work but storing backups to the site is a bad idea because you can't get to them if the site is down
    also I see no way to do a restore
    what good does the backup do, if you can't restore the site

    1) I now download the backup to my computer!

  4. gatorfantom
    Member
    Posted 1 year ago #

    the links now work but storing backups to the site is a bad idea

    Agreed - but that's why the plugin gives you the option to download the backup files to your hard drive. What else would you prefer to do with them? If you want to store them somewhere like Dropbox or AmazonS3, there are plenty of plugins that will do that. This plugin is very clear about what it does and does not do, so I'm not sure why you'd penalize it with a 1-star rating.

    you can't get to them if the site is down

    If the site is "broken" or "down" and you can't login to WordPress, you can always get into your site's directory and files by using an FTP client/app (Cyberduck, Coda, Transmit, FileZilla, etc) - OR by going through your hosting provider's web control panel / file manager.

    also I see no way to do a restore... what good does the backup do, if you can't restore the site.

    If you go where I suggested in my first post, you'll see an entire section titled "How do I restore my site from a backup?" It also has a link to an external how-to source (http://hmn.md/backupwordpress-how-to-restore-from-backup-files/). And there is also a complete explanation of what you're looking for in the "FAQ" tab of this very site (http://wordpress.org/extend/plugins/backupwordpress/faq/).

    What else can the community and/or developer do to help? I'm sure it can be frustrating trying to deal with a "broken site" - but it doesn't sound like this plugin had anything to do with that.

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