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UpdraftPlus Backup and Restoration for WordPress
[resolved] Backup Does Nothing, WP_Cron.php Does Nothing (14 posts)

  1. jamessawle
    Member
    Posted 1 year ago #

    I have tried to get the backup working via Dropbox and Also FTP, and cannot get it to do anything, any pointers as to where I should look???

    http://wordpress.org/extend/plugins/updraftplus/

  2. David Anderson
    Member
    Plugin Author

    Posted 1 year ago #

    If you use the expert options and then do a debug backup, then does that work?

  3. jamessawle
    Member
    Posted 1 year ago #

    That seems to be doing something as in there are files appearing in the updraft directory on the server, will post more info when it has finished

  4. David Anderson
    Member
    Plugin Author

    Posted 1 year ago #

    If that does something, but the scheduler and 'Backup Now' button do nothing, then your WordPress install's scheduler is broken.

    De-activate every other plugin, then see if 'Backup Now' works.

    If it does, then re-activate the plugins one-by-one to identify the culprit - then report to the author.

    David

  5. jamessawle
    Member
    Posted 1 year ago #

    Ok, was working but has now stopped, log file has not changed for ages, will try without uploads selected.

  6. David Anderson
    Member
    Plugin Author

    Posted 1 year ago #

    The 'debug backup' button isn't really expected to work - it normally runs out of time. It's just a way of seeing if the thing can really kick off. The purpose is to work out if your scheduler is broken or not.

  7. jamessawle
    Member
    Posted 1 year ago #

    OK, stopped again, plus I asked it to remove the old logs before backing up and it left them? will take website offline and shut down all plugins and see if the scheduler works.

  8. David Anderson
    Member
    Plugin Author

    Posted 1 year ago #

    How did you ask it to remove old logs? I don't think there's a button for that anywhere!

    David

  9. jamessawle
    Member
    Posted 1 year ago #

    OK, with all plugins deactivated the scheduler does not activate, nothing appears on the local directory on the web server and nothing appears in the dropbox.

  10. David Anderson
    Member
    Plugin Author

    Posted 1 year ago #

    If, as it sounds, the scheduler is broken and it's not any plugin breaking it, then the next step is to consult with your web hosting provider. I've heard of cases where the hosting company crippled the WP scheduler.

    But basically, this is not an UpdraftPlus issue... UpdraftPlus only uses the scheduler; if the scheduler is broken, UpdraftPlus isn't the culprit; it's somewhere else.

  11. jamessawle
    Member
    Posted 1 year ago #

    OK, will ask them

  12. jamessawle
    Member
    Posted 1 year ago #

    I got a reply from HeartInternet:

    Hi James,

    Thank you for contacting us.

    Ask the providers of the plugin if their scripts try to do a 'loopback connection' - ie trying to open a URL via http (or port 80) on the same server - if so then this is disallowed and firewalled out. It's quite common with some WordPress plugins to do this which is poor, instead they should use the full server path to open a URL on the site - eg "/home/sites/md0mdi.com/public_html/file.ext" instead of "http://md0mdi.com/file.ext"

    Does this help ????

  13. David Anderson
    Member
    Plugin Author

    Posted 1 year ago #

    UpdraftPlus does not do loopback connections. Possibly WordPress core itself does for its scheduling engine; but I do not know (look for an appropriate forum to ask it). Though, as an aside, there's nothing conceptually wrong with loopback connections and if Heart said that then in my opinion they're making an excuse for failing to provide full functionality on their hosting packages.

  14. David Anderson
    Member
    Plugin Author

    Posted 1 year ago #

    Hi,

    Just to confirm that WordPress does require loopback connections for all scheduled tasks. See here for more information:

    http://updraftplus.com/faqs/my-scheduled-backups-and-pressing-backup-now-does-nothing-however-pressing-debug-backup-does-produce-a-backup/

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