• Resolved zmd

    (@zmd)


    Hello,

    I just updated to 3.8, and have been having major issues. wp-admin will not open (not even for the login page) in chrome/ie. Instead it opens a completely blank page.

    The library is showing when you click on it in the side menu, but when you are adding images within posts, there appear to be none in the library. If you upload one, then it does that ok, but when you click ‘insert into post’ it doesn’t appear within the post at all.

    Plus everytime you update anything, even a post, you end up on a completely blank page.

    Any ideas what I can do to resolve this ?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Have you tried:
    – deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. If applicable, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    – To rule out any theme-specific issue, try switching to the unedited default, core-bundled Theme (such as Twenty Twelve, Twenty Thirteen or Twenty Fourteen) for a moment using the WP dashboard. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    – If the above troubleshooting steps fail to resolve the issue, try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!

    NOTE: Always take backups measures before manipulating anything !!

    Thread Starter zmd

    (@zmd)

    Dear Subharanjan,
    Thank you for your advice for the above.

    I followed your steps and changed the plugins folder name to plugins-old. The problem with my WordPress panel still existed.

    I changed the theme to twenty-fourteen. Only then did the admin panel respond correctly.

    I need to change back to the previous theme, therefore, could you also advice me on what change one is supposed to do to their theme to avoid this problem?

    Thank you in advance.

    Its hard to say unless someone see the issues and the theme’s code. 🙁
    To fix it by yourself, either you have to have some WordPress coding knowledge or have to catch a developer to fix it.

    Thread Starter zmd

    (@zmd)

    The best option I found is by downgrading it back to 3.7 until my theme author comes up with an upgraded version.
    Thanks.

    I have been having similar problems, tried deactivating and reactivating the plugs ins that are active. This did not help. How can I downgrade to 3.7? I only see the option to update. Would deleting inactive plug ins help?
    Thank you.

    Please create your own thread in the forum. Where to post

    Try switching to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    NOTE: Always take backups measures before manipulating anything !!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Back end problem after upgrading to WordPress 3.8- blankscreenns, no admin logi’ is closed to new replies.