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Automattic Stats plugin relies on WP.com, FYI (24 posts)

  1. Dgold
    Member
    Posted 7 years ago #

    I thought the announcements of Automattic Stats plugin were misleading.

    The plugin touts the fact that you can see your stats "on your Dashboard." WARNING: This is not Your Dashboard as you know it, traditional WP-self-installed users. It's another dashboard, over on WordPress.com.

    So if you want to view your stats, you have to login on WP.com, which in my case is a different login name and password from my regular site. It's potentially confusing because the login pages look exactly the same as my home wordpress install. You have to look at the URL to realize you're on a different site asking for a different login/pw.

    Unless I'm missing something here....

  2. Matt Mullenweg
    Troublemaker
    Posted 7 years ago #

    Sorry about that, we decided to keep the dashboard on WP.com because 1) it's faster and 2) it allows us to add new features without getting everyone to update their plugin. I hope it's not too much trouble, we've updated it a bit already to have a link back to your WP.org dashboard and we'll be tweaking it even more in the future.

  3. Dgold
    Member
    Posted 7 years ago #

    Thanks Matt. Since I logged in (.com) the first time it has remembered my login so it's not actually difficult to click over, and the link-back helps. The Dashboards look so similar at first glance, but it's not actually confusing.

    In short, it's no big deal, but I didn't get the impression it would act that way from the plugin description.

    The plugin works nice, and nothing against .com but I had a login/API key just never really go there cuz that's not where my blog lives.

  4. SavageS
    Member
    Posted 7 years ago #

    It is a little misleading, with no mention of this until after you install the plugin...

  5. truthandhappiness
    Member
    Posted 7 years ago #

    I have a wordpress hosted blog utbtkids.wordpress.com and two other blogs, http://www.desibioscope.net and http://www.utbtkids.com.

    I use the API key from my WP hosted blog for utbtkids.com for Akismet spam protection and for stats, it works beautifully.

    When I tried using the key for http://www.desibioscope.net, for stats, it does not accept the key.

    Any suggestions?

  6. Andy Skelton
    Member
    Posted 7 years ago #

    truthandhappiness, does the error message tell you that somebody else's key was used to register the blog?

  7. saphruser
    Member
    Posted 6 years ago #

    hi all, 2 questions

    1. can we use the same api key from wp.com for several wp.org sites? or create separate logins for each wp.org sites in order to have this plugin?

    2. my wp.com api key was working fine for my wp.org for few days but now it prompts me for userid ,pw..(earlier too it used to prompt but it wld accept my login,which is not the case now.both my login credentials for my site and wp.com is same but now its not accepting it.. i dont get any error but the login screen keeps coming and doesnt allow me to login, but i am logged in already and can access everything else.
    pls help

  8. Trent Adams
    Member
    Posted 6 years ago #

    It might be a cookies issue for the second issue. Worst case it edit your profile on your dashboard.wordpress.com and make sure the password and username are the same. Even if you can login to dashboard.wordpress.com will be a start ;)

    As for the first issue, I don't think they mind if you use it for a couple of personal blogs, but nothing commercial. Worst case is you have a different wp.com account for a second API.

    Trent

  9. ziprz
    Member
    Posted 6 years ago #

    Hi Everyone,
    I just did a fresh install of this plugin. I created a new WordPress.com account so I could get an API key. It was accepted fine. I went to try out the stats from within my own hosted blog dashboard, and put in the login for wordpress.com which matches my WordPress install login. The login screen simply refreshes with no error message.

    I checked my site template to ensure there is a call to <?php wp_footer(); ?> and there is. I'm out of ideas as to what else to try to make things work.

    Kris

  10. Trent Adams
    Member
    Posted 6 years ago #

    Even logging into dashboard.wordpress.com doesn't work for that account to show the stats?

    Trent

  11. livinforhim316
    Member
    Posted 6 years ago #

    I am having the same problem as ziprz in that whenever I type in my username and password, the login screen keeps popping up with no error message.

    I do log into dashboard.wordpress.com, and can get the stats for my wordpress.com blog, but when I click on the stats for my wordpress.org blog, I get a graph that shows 0 hits (even though I know I'm getting hits).

    Thanks,
    Chris

  12. Parm
    Member
    Posted 6 years ago #

    I'm getting the same problem too, just continues to ask for username and password.

  13. finnurtg
    Member
    Posted 6 years ago #

    Me too. Any chance this can be fixed so I can view the stats from my blog admin page?

  14. trustreliance
    Member
    Posted 6 years ago #

    I have been having the same problem. Internet Explorer version 6 and 7 just keep redisplaying the login prompt. Firefox logs in with no problem.

  15. khristopher
    Member
    Posted 6 years ago #

    I just installed WordPress and I am also having this issue with logging in but the frame does not change. It just keeps asking me to login over and over. I am also using IE7.

  16. Lloyd Budd

    Posted 6 years ago #

    It generally isn't a good idea to reply to a thread that starts out describing a completely different issue. I suggest reporting this problem to us, Automattic through WordPress.com support, but please do include whether the problem happens on both IE7 and Firefox 2.

  17. talker
    Member
    Posted 6 years ago #

    Weary Hi To All,
    WP 2.3.3
    Stats plugin.
    On WP.org.
    All went well until Clicking on Stats.
    Screen comes up asking for WP.com signin.
    At this point I realize this is a horese of another color and is nor the same as WP.org.
    Nothing I enter takes, shows errors of Username and / or password.
    Then another error shows up stating the email (mine) is already taken and is in use! How can that be? I try my alternate email, and that shows up as also being taken. I used the same same WP.org KEY when I activated the stats plugin. So I now have an activated stats plugin that I can't access!
    What needs to be done or changed.

  18. talker
    Member
    Posted 6 years ago #

    OK, got some progress.
    Now, regardless of which API key I try, all I get is this notice:

    Error from last API Key attempt:
    The owner of that API Key (bythetalker) is not on the access list for this blog. When this blog was registered, thetalker's API key was used. To add you to the access list, thetalker must visit this blog's stats dashboard page and use the form at the bottom of that page.
    ,,,,,,,,,,,,,,,,,

    Where is the blasted form one is asked to fill in at the bottom of the page? Unable to find a form at either of the two sites: WP.org and WP.com.
    Thanks

  19. Lace
    Member
    Posted 6 years ago #

    Add me to the list of folks who are having trouble with that dang API key, stats, and 2.5. Grrr! I'm seeing a variety of messages.

  20. casabsolute
    Member
    Posted 6 years ago #

    talker - I'm in the same boat, however, I want to be able to UNDO what I just did - i.e. - It just registered a blog to a wordpress.com account with a certain API key, and now I want to UN-register that blog & API key/wordpress.com combination.

    I've looked at the wordpress.com forums, and it seems this is something Automattic is working on, yet won't give a timeframe for for.

    We're all stuck until they get that working, unless you want 2 API key accounts to have access to your stats (I don't) and can figure out where that form is at the bottom of the page?

    Guess I'm disabling this plugin for now.

  21. casabsolute
    Member
    Posted 6 years ago #

    Update - I contacted WordPress.com's support, and they un-registered the (incorrect) blog & API key/wordpress.com account combination for me (there currently is no way to do this user-side) - but I still cannot get the WP Stats plugin to work - I still get -

    Error from last API Key attempt:

    The owner of that API Key (myblog) is not on the access list for this blog. When this blog was registered, *'s API key was used. To add you to the access list, * must visit this blog's stats dashboard page and use the form at the bottom of that page.

    * the name of the 2nd blog is supposed to be listed in these 2 places, but it's blank, I assume because wordpress.com deleted it from their system.

    So now, it's a plugin issue (not recognizing that the blog is no longer registered).

    I think the warning at the bottom - "Be sure to use your own API key! Using any other key will lock you out of your stats.", should be in BIG BOLD lettering for idiots like me - Guess I'm stuck, unless there's a way to un-lock me out of my stats???

  22. gsocling
    Member
    Posted 6 years ago #

    Having the same problem, just wanted to add my voice.

    Basically the same exact situation as Casa, except I haven't had support delete my old user and API yet.

    Had an API for Askimet, deactivate that plugin and the API for the upgrade to 2.5, but apparently there is more tied to my external website than just the API key.

    Amusing, having a warning telling you not to use your own API key...

    I'll keep an eye on this thread for a solution to the non-existent 'access list' problem.

    ---

    Looks like the WP login system didn't accept my password anymore, the account was tied to an out of date email address, so I figured I'd just get a new API + account and it would be easy peasy...boy was I wrong. And to boot when I created my new account the system accepted my KeePass-generated password during account creation, and then didn't accept it during login...nice!

    ---

    Is there a REASON this is SO DIFFICULT?

    "Please delete my account

    We don’t. Don’t worry about unused accounts. It doesn’t hurt anything.

    The software could break if we deleted accounts, so accounts are permanent."

    I can't even keep straight what site I'm on, what login I should be using, how to find my way from my dashboard to help docs to the forums back to this post, back to my profile (which one am I looking at again)...what a damn mess...reminds me of account management over at EA.com...

    No, seriously. If I want my account deleted, you should delete it. It //obviously// sometimes DOES hurt something. And if the software breaks because you delete the accounts, fire your programmers.

    ---

    How does one contact WordPress support? They seem to have made that extremely difficult.

    ---

    Sorry if I come across as incredibly annoyed, something about wasting two hours trying to figure out a mess caused by one bit of short-sightedness after another has this effect on me...

  23. Samuel Wood (Otto)
    Tech Ninja
    Posted 6 years ago #

    The authors of the stats plugin can be contacted here:
    http://andyskelton.com/
    http://blogwaffe.com/

    Please tell them your problem and about this thread. Maybe they'll work on a way to provide better support for this specific issue (hint!).

  24. pridedepot
    Member
    Posted 6 years ago #

    I am having the same login issues. Has anyone resolved this issue yet?

    I try to login with the same credentials as I do for this site but it will not accept them and returns: "ERROR: Incorrect password." I assume the API is working because I see the top three stats in my dashboard.

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