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automatic tag in the form on the new plugin support forum page (6 posts)

  1. ntm
    Member
    Posted 2 years ago #

    Hello,

    I'm maintaining a WP plugin which is in the WP.org repository. I have noticed that there is now a new plugin support forum page for each plugin (like this one for podPress: http://wordpress.org/support/plugin/podpress). It seems that there is also a new RSS feed for the posts on this page.
    I have always used the tag page (http://wordpress.org/tags/podpress) as the support page and followed the RSS feed of the posts with the tag of the plugin e.g. http://wordpress.org/support/rss/tags/podpress.
    On the new support page is a form which does not set the tag of the plugin automatically (like on the tag page) and some users don't set the tag manually. This leads to the problem that some of the posts on the new support page don't show up in the RSS feed of posts with the tag. That is why I have almost mist 3 requests for help in the last 2 weeks.

    I have subscribed now also to the new feed (http://wordpress.org/support/rss/plugin/podpress).
    But I think it would be still a good idea to set the plugin name as a tag automatically in the form on the new plugin support page.

    Regards,
    Tim

  2. esmi
    Forum Moderator
    Posted 2 years ago #

    I agree. I'm having to check both the tags page and the plugin support page. I'm concerned that some topics are going to fall through the cracks.

  3. Passed on to da gents who did this :)

  4. Samuel Wood (Otto)
    Tech Ninja
    Posted 2 years ago #

    "Tags" are no longer used to determine what plugin a thread is attached to, so I would suggest not following the tag feeds any more.

    The problem with the tags was simply that people misused them or that people would attach tags manually that conflicted with the name of other plugins. So, plugin threads are now recognized by other metadata that we're storing separately. And tags are now just tags, not plugin names.

    At the same time, because of the new support page's existence, you'll notice that people are actually posting there, and the metadata is correct *far* more often than it was before. Look at the Plugins and Hacks forum (where all those posts are actually stored). Virtually *all* of those posts have the leading [Plugin:...] indicator, which is automatically added when they've used the proper form to submit the plugin, and shows that the plugin has the right metadata on it.

    Use the new RSS feed instead. It's far, far more reliable. Or use the plugin-committer feed for yourself, to follow all of your own plugins in one handy feed.

  5. esmi
    Forum Moderator
    Posted 2 years ago #

    Not trying to be awkward but that will result in some support posts being missed.
    See http://wordpress.org/support/plugin/eshop and http://wordpress.org/tags/eshop

    http://wordpress.org/support/topic/eshop-plugin-show-product-thumbnails-only?replies=6 appears in the tag listing but not in the plugin's support forum.

  6. Otto, can we support 'both' by having the support page auto tag? That way people who are still following the old way will be notified?

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