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[audio] not playing on IE10 (4 posts)

  1. g01010
    Member
    Posted 10 months ago #

    I'm using WP 3.6.1 and I have a shortcode on a post like this:

    [audio mp3="http://mydomain.com/wp-content/uploads/sites/15/2013/09/hello.mp3"][/audio]

    On Chrome and Firefox, the media player embeds correctly and the audio plays no problem. On my machine, Windows 7, on IE 7 - 10, the audio also plays correctly.

    However, on a user's machine - also Windows 7 and IE10 - the audio does not play correctly. Instead, the media player loads up but the total time for the track displays at 00:00. I'm not able to get direct access to the user's machine to do any troubleshooting myself but it seems there are no JS errors.

    I've been all over the internet looking for why this doesn't work, but I can't find an answer. If it didn't work on both IE10s, I could understand it better than it working on one machine but not another.

    I've been able to replicate the problem on BrowserStack (though I'm dubious as to how useful that is in this instance). In any case, my findings are:

    XP, IE7 Works
    XP, IE8 Works
    W7, IE8 Works
    W7, IE9 Works
    W7, IE10 Fails
    W8, IE10 Gives me option to download file which it then attempts to play via QuickTime

    I'm sure that mediaelements.js hasn't been included in the core without a lot of testing but I'm not sure what I need to do here to ensure that I can use the [audio] shortcode with confidence across all browsers.

    Would be grateful for anyone's thoughts.

  2. kmessinger
    Volunteer Moderator
    Posted 10 months ago #

    Post a url so we can check the problem as a user.

  3. g01010
    Member
    Posted 10 months ago #

    It's behind a log-in unfortunately. I will look at making a test site.

    Thanks.

  4. ehw-design
    Member
    Posted 9 months ago #

    I am having the same problem on the following site, which is part of a Multisite installation:

    http://www.lightreactionmusic.com
    (click on Music Player)

    At first I was having errors in iOS and in Safari, as in the issues reported here:
    http://wordpress.org/support/topic/wp-36-audio-player-multisite-accept-ranges-bytes
    http://www.technowut.com/2012/05/14/how-to-stream-videos-to-ios-devices-with-multisite-wordpress/

    I changed the URLs in the Audio embed shortcode to absolute paths to the files (rather than Multisite redirects) and that fixed the issues in Safari and iOS. It still doesn't work on a user's Windows 7 machine running IE10.

    Thoughts? Thanks!

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