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[resolved] Audio File Download Page Corrupted (4 posts)

  1. Jason Harding
    Member
    Posted 6 months ago #

    Hi Guys,

    Hoping to get some help with something.

    I have set up Premier version of Music Store and everything is working fine until I click on the download link (either in the email sent as a result of purchase or just from the download page). When I click on the download link I get a page that is essentially just garbage (i.e. looks like it is corrupted).

    Here is the link to the page I get redirected to:

    http://www.doobiesband.com/?ms-action=f-download&f=a053db9f957ddb4cdc998c78301d5add.zip&purchase_id=99ea9e32c48f1cd9979199f48d132074

    http://wordpress.org/plugins/music-store/

  2. codepeople
    Member
    Plugin Author

    Posted 6 months ago #

    Hi,

    The Music Store generates automatically a new page for download the purchased songs. The page is called "Download Page". Please, be sure the page was not sent to the trash list. If this is the case you only should restore the page to the published list.

    Another possible cause is the amount of days defined as valid for a download link as valid, in the settings page of plugin. Please, be sure that the download link has not lapsed.

    If the cause of issue is not related with any of possible causes described above, I will need the WordPress access to check the Music Store settings and possible conflicts with other plugins in your website. In this case use our support page in the following link:

    http://wordpress.dwbooster.com/support

  3. Jason Harding
    Member
    Posted 6 months ago #

    Hi, thanks for the quick response.

    Initially I did trash the page (by mistake) however I immediately restored it.

    I have since deactivated and then reactivated the plugin, however, that has still not fixed the issue.

    The download page is currently in the published list.

    Regarding the time limit on the link, I set it to 3 days so it should not have lapsed (I was doing all this today).

    I am happy to provide wordpress login information and wait to see if you can fix it. That would be all time. I have been on this all day and this is the only thing wrong with the site.

    How do I provide you with login details securely?

    Thanks for your time.

    Jason.

  4. codepeople
    Member
    Plugin Author

    Posted 6 months ago #

    Hi,

    In this case, I'll need the WordPress access, please use our support page in:

    http://wordpress.dwbooster.com/support

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