I just tried replicating the problem and my images showed up fine, at full size (as they do on the demo site).
However, once I used the filter:
add_filter('tc_customizr_attachment_size' , 'my_customizr_attachment_size');
function my_customizr_attachment_size() {
return array( 2048, 2048 );
}
to change(?) the size, my images started getting cropped at 500px high, like yours. So there’s something not quite right in there. Are you running with the code on?
If not, it looks like either:
– there’s a bug somewhere (though it’s odd that noone else has problems with this–I don’t think this code has changed recently); or
– it’s a plugin / child theme conflict.
Could you:
– deactivate all your plugins
– activate the parent Customizr theme, not your child theme
then add them the all the plugins back one by one, then the child theme, testing all the way to see which messes up your images.
On the subject of plugins, I see that you are using “WEN’s Responsive Column Layout Shortcodes”, which is loading a second copy of bootstrap in addition to the one loaded by Customizr. This won’t help and may break other stuff.
As you already have bootstrap loaded, you don’t need a plugin. You might want to look at this snippet which shows you how to get your layouts sorted and perhaps define your own formats for pictures.
Let us know what happens with just Customizr running and which plugin is causing problems.
