Forums

Any good advice for a new hosting company? (11 posts)

  1. billdennis5
    Member
    Posted 1 year ago #

    I'm furious at WPWebhost.

    I was stupid enough to use the one-touch upgrade without doing a backup. Now, I cannot login to the main site at blogpeoria.com.

    No image file that has been uploaded will appear (even though the files are there). WPWebhost tells me it's a redirect issue. This is the error message they are fixating on:

    [07-Oct-2010 01:07:11] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1 for query SELECT * FROM wp_site_posts ORDER BY post_published_stamp DESC LIMIT  made by require, require_once, include, include, dynamic_sidebar, call_user_func_array, widget_recent_global_posts
    [07-Oct-2010 01:07:11] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1 for query SELECT * FROM wp_site_comments WHERE comment_approved = '1' ORDER BY comment_date_stamp DESC LIMIT  made by require, require_once, include, include, dynamic_sidebar, call_user_func_array, widget_recent_global_comments
    =================

    Well, they have been telling me for TWO DAYS now that they are going to retrieve a database prior to my upgrade attempt. And that's all they are doing. Every time I contact them, they send me an email telling me that are in the process of updating.

    48 hours.

    Any advice?

  2. David Sader
    Member
    Posted 1 year ago #

    Updating from WPMU2.9 to WP3?

    Do you have FTP access? If so, you'll want to disable the theme or plugin(looks like a comment_indexer, post_indexer, and a global comments widget from wpmudev) that is throwing those sql errors.

    Move all plugins/mu-plugins/themes(except twentyten or a stable default that doesn't depend on plugins) to some another temp dir and add them back into the mix one at a time after you get your config/htaccess defaults/updates sorted out.

    Yes, many plugins - especially WPMU type - and themes especially those with theme options - need to be updated. Try em one at a time to figure out which bork your site, and which don't.

  3. billdennis5
    Member
    Posted 1 year ago #

    OK.

    I followed all your advice.
    I removed all themes except twentyten and the kubrick-based home theme.
    There are no plugins except "Akismet"

    I was not able to log into the front page site, but I was able to long into a site with my admin password.

    When I checked "sites" I discovered that site ID 1 was missing. I checked blogs.dir and found that all the directors for "1" were missing too.

    I tried to upload a partial database from about a month earlier that includes wp_1 database information, but when I visit "sites" in the dashboard, site ID 1 is still not listed.

    Wow. If my site borked or what?

    Any advice, except to wait for the host company to finally retrieve a database?

  4. billdennis5
    Member
    Posted 1 year ago #

    And this is the message I get when I try to call the front page up in google:

    This webpage has a redirect loop.

    The webpage at http://blogpeoria.com/wp-signup.php?new=blogpeoria.com has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.

    I assume this is because the site is trying to create a new site called "blogpeoria.com" but to do to a signup, there must be a site already existing called "blogpeoria.com."

  5. Andrea_r
    team pirate
    Posted 1 year ago #

    No, it;s trying to *find* a site called that, but as you previously posted, the main site tables are missing.

    In 3.0 and up, creating a network does NOT make a wp_1_ set of tables. nor does it store the main blog's files in the blogs.dir folder.

    Any chance things got restored to a WP network instead of an upgraded mu site?

  6. billdennis5
    Member
    Posted 1 year ago #

    Andrea: All I know is a clicked on the button on the Dashboard to upgrade to WordPress 3.0.1

    And I don't have a recent backup on my own hard drive. I'm in contact with my host to find a recent backup and to restore ONLY tables for "wp_1"

    Am i on the wrong track?

  7. Andrea_r
    team pirate
    Posted 1 year ago #

    I'd go look in the db myself first.

  8. billdennis5
    Member
    Posted 1 year ago #

    Andrea_r: would you mind giving it a look-see? The hosting company sent me an email overnight pronouncing the siter cured, but it is still having the exact same problems as before. Can I send you the cpanel and db usernames and password?

  9. Andrea_r
    team pirate
    Posted 1 year ago #

    Both of the errors in your original posts have to do with plugins for widgets.

    Did you remove them?
    Did you find them and upgrade them?

  10. billdennis5
    Member
    Posted 1 year ago #

    Yep. I sure did. I went back to only Akismet. And only the default theme. Same problem.

  11. James
    Happiness Engineer
    Posted 1 year ago #

    Bill, I can take a look at it if you'd like. I'm hurting for money right now, so I'd need to charge for time, but I'll only charge if I can make a positive improvement.

    If you're interested, please contact me: http://macmanx.com/contact/

Topic Closed

This topic has been closed to new replies.

About this Topic