You are welcome to look for other sources of info.
How it works is thusly:
We are all volunteers. We are all in different timezones. Nobody 'works' here, people who can offer help show up when they can and try to help.
So, you ask a question - if nobody with expertise on that particular area is logged on, the question goes unanswered.
Some of us look for titles that look like we cknow something about the issue - so descriptive titles help (Not saying yours wasn't, I haven't looked)
Some volunteers use the 'no replies' link
I just looked at one of your questions which appears to be completely plugin related - is it?
Plugins each have their own section in the forums that can be accessed from the plugni page. That gets the attention of the plugni dev. If you don't use that, they don't know. And most of us probably don't know about these plugins.
In the ned, it's all about how you ask your question,and who is logged on at that time. We really do try to anser as much as we can....