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Easy Digital Downloads
[resolved] Already Purchased (22 posts)

  1. shaydeepalms
    Member
    Posted 11 months ago #

    Many of my customers are getting an error saying that they have already purchased, but they may purchase again if they want when they have never purchased in the first place.

    http://wordpress.org/plugins/easy-digital-downloads/

  2. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 11 months ago #

    Please post your Downloads > System Info.

  3. shaydeepalms
    Member
    Posted 11 months ago #

    ### Begin System Info ###

    ## Please include this information when posting support requests ##

    Multisite: No

    SITE_URL: http://padloops.com
    HOME_URL: http://padloops.com

    EDD Version: 1.7.2
    Upgraded From: None
    WordPress Version: 3.6
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Active Theme: Dark Theme 1.0

    Test Mode Enabled: No
    Ajax Enabled: Yes
    Guest Checkout Enabled: Yes
    Symlinks Enabled: No

    Checkout is: Valid
    Checkout Page: http://padloops.com/checkout/
    Success Page: http://padloops.com/purchase-confirmation/
    Failure Page: http://padloops.com/checkout/transaction-failed/
    Downloads slug: /downloads

    Taxes Enabled: No
    Taxes After Discounts: No

    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, abandoned, active, inactive

    Platform: Apple
    Browser Name: Safari
    Browser Version: 6.0.5
    User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
    c OS X 10_7_5) AppleWebKit/536.3
    0.1 (KHTML, like Gecko) Version/
    6.0.5 Safari/536.30.1

    PHP Version: 5.2.17
    MySQL Version: 5.5.32-log
    Web Server Info: Apache

    PHP Safe Mode: No
    PHP Memory Limit: 256M
    PHP Upload Max Size: 10M
    PHP Post Max Size: 10M
    PHP Upload Max Filesize: 10M
    PHP Time Limit: 30
    PHP Max Input Vars: 1000

    WP_DEBUG: Disabled

    WP Table Prefix: Length: 4 Status: Acceptable

    Show On Front: page
    Page On Front: Home (#203)
    Page For Posts: Blog (#103)

    WP Remote Post: wp_remote_post() works

    Session: Disabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /tmp
    Use Cookies: On
    Use Only Cookies: Off

    WordPress Memory Limit: 40MB
    DISPLAY ERRORS: N/A
    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.
    SOAP Client: Your server has the SOAP Client enabled.
    SUHOSIN: Your server does not have SUHOSIN installed.

    TEMPLATES:

    ACTIVE PLUGINS:

    Akismet: 2.5.9
    All In One SEO Pack: 2.0.2
    Contact Form 7: 3.4.2
    Easy Digital Downloads: 1.7.2
    Easy Digital Downloads - Amazon S3: 1.4.1
    Easy Digital Downloads - Mail Chimp: 1.0.5
    Google Analytics for WordPress: 4.3.3
    MCE Table Buttons: 2.0
    Social Discount for Easy Digital Downloads: 1.0.8
    WordPress Importer: 0.6.1
    ### End System Info ###

  4. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 11 months ago #

    Does it happen even with the default theme?

  5. shaydeepalms
    Member
    Posted 11 months ago #

    I'm not sure. I've never used the default theme, and it's not really an option.

  6. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 11 months ago #

    I just need you to switch for a moment to check. If it works correctly with the default theme then we know where the problem is and I can help you track it down.

  7. shaydeepalms
    Member
    Posted 11 months ago #

    The error does not happen every time, I only get people telling me about it a couple times a week. So if I switched, no telling how long I would have to wait for the error to occur. That, and my theme is how my whole sales page and stuff is setup. No one is going to purchase while I'm using the default theme. I can't be letting people on my site with the default theme activated, it's my business on the line. Is there any other way to troubleshoot this?

  8. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 11 months ago #

    All I'm asking is for you to activate the default theme for 30 seconds in order to test it, then immediately switch it back.

  9. shaydeepalms
    Member
    Posted 11 months ago #

    How do I test it? And also, will I not loose all of my work on the current theme?

  10. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 11 months ago #

    Simply activate Twenty Twelve. No settings will be lost when you switch back.

  11. shaydeepalms
    Member
    Posted 11 months ago #

    Cool, and how do I go about testing it after I switch?

  12. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 11 months ago #

    Assuming you were able to see the error before, just view the same page to see if the problem still exists.

  13. shaydeepalms
    Member
    Posted 11 months ago #

    Well, Im not able to see the error. Only random customers are seeing it.

  14. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 11 months ago #

    Hmm, that does make it more difficult to test.

    Can you make it show up if you purchase the item then browse the site?

  15. shaydeepalms
    Member
    Posted 11 months ago #

    Well I have already purchased it through testing, so it has been correctly telling me that I have already purchased

  16. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 11 months ago #

    Ok let's do this differently. Let's just remove that message entirely.

    1. Create a new custom plugin using Pluginception: http://wordpress.org/plugins/pluginception/

    2. Paste this code into it: https://gist.github.com/pippinsplugins/8be9a2db6429797d13c0

  17. shaydeepalms
    Member
    Posted 11 months ago #

    Hmm... It's still there. Actually what I would like to do is bypass that page altogether and have them taken straight to checkout after clicking download from the homepage here http://padloops.com/ Is that possible?

  18. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 11 months ago #

    Yes, you can do that: https://easydigitaldownloads.com/docs/creating-custom-add-to-cart-links/

    See the bottom where it shows how to create a buy now link.

  19. jamie k
    Member
    Posted 11 months ago #

    Sorry for cutting in. I guess the simplest solution to hide the statement (You have already purchased ... etc) is adding the below to style.css

    .edd_has_purchased {display: none !important;}

    I also saw this statement popping up at an odd time (seems like), so now I always hide it. Cheers!

  20. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 11 months ago #

    That does work well :)

  21. shaydeepalms
    Member
    Posted 11 months ago #

    Got all my issues fixed! Thanks to both of you for all of your help!

  22. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 11 months ago #

    Excellent!

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