I don't have an answer to your question about alphabetizing (I'm new to WP too) but I'll comment on WordPress support. When people do bother to answer your question, the WP community is so hugely helpful. Between the forum and the Codex, there's such a wealth of information. But if you take a look how many posts go without a response, it's sad. And mine are some that have no responses, which leaves me wondering if I'm doing something wrong when posting my questions!
The trick to finding your answer is figuring out what to type in the Codex or Forum search. Which can be SO hard when you're new to WordPress, because you don't actually know what the technical term is to ask... but you know what you want your page to do.
Hopefully you'll get lucky and someone will read your post and bother to answer it rather than skip on to something more interesting. The help is here, amazingly talented people on this forum who I swear can do anything.
Good luck to you.