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[resolved] Almost Incomplete Inaccessibility in WordPress 3.8 Using Various Screen Readers (42 posts)

  1. LotusDreamer
    Member
    Posted 7 months ago #

    Hi,

    After updating to 3.8 last night, I am now rather terror-stricken to discover that much of my WP Admin screen and it's options are inaccessible. I am totally blind, and have tried using both System Access and NVDA for testing, in both IE and Firefox on a Toshiba PC running Windows 7.

    In Firefox, many links now only speak the word "Link?" or "Link? Submenu", but the number of these links seem to be few and far between. I have discovered, (basically through trial and error and guess work), how to get to my profile, and how to post a new page, post or link. But finding a reliable solution to get to my Plugins Submenu, Pages submenu, and other menus which were totally accessible to me in the last build, has not occurred as of yet. This state of affairs is rather terrifying to a site owner who does regular updates, particularly now in the holiday season.

    I have managed, again in Firefox, on a couple of occasions, to discover my "Settings" and other submenus, but can't figure out how to successfully duplicate finding them, (as the appropriate titles to links that appear to be constantly available on the dashboard are no longer spoken).

    When testing in IE, there is a link called "Menu" that is spoken, but I can't seem to activate it. Using NVDA I have tried pressing enter on this link, space, and shift caps lock M to try to open it (although it doesn't speak the fact that there is a submenu) but no go.

    Am happy to share audio demos, clarify in any way or otherwise answer questions. This is very disheartening for me at the moment, and any assistance will be most gratefully received.

    Thanks so much,
    Kim

  2. LotusDreamer
    Member
    Posted 7 months ago #

    Quick update. Have managed to activate this "Menu" link using f6, then tabbing back into my page from the address bar. Not exactly convenient, but a workaround. From here I can access most features, although still can't find my WP slimStat stats for the life of me. Just wanted to share...

  3. LotusDreamer
    Member
    Posted 7 months ago #

    Second update. Based on where the menu link was located in relation to other links on my admin screen utilizing IE, I was able to find the link in Firefox. This is helpful, but still doesn't totally resolve the problem. As mentioned previously, there are items, like my WP SlimStat plugin info, that I can't find at all now, in addition to info regarding other plugins. I can find the options to configure said plugins where one would expect to find them (under the Plugins submenu), but, for instance, not my stats info for my WP SlimStat plugin. I'm much better off than I was, but still rather baffled at how to rediscover my missing info.

    Thanks for reading.
    Kim

  4. Hi Kim, just wanted to let you know that a link to this thread has been distributed to WP forum moderators. Matt Mullenweg has also just linked to this topic from http://make.wordpress.org/accessibility/.

  5. Joe Dolson
    Member
    Posted 7 months ago #

    We're looking into this ASAP; most of the Accessibility group is Europe based, so not many of us are available right now, but will get to it as soon as we can.

  6. Andrew Ozz
    WordPress Dev
    Posted 7 months ago #

    Hi Kim, sorry to hear about your troubles.

    Sounds like WordPress is running in "responsive" mode. It is intended for tablets and phones, but not for screen readers.

    The responsive mode is triggered by the browser window's width. Suspecting that either the window is quite narrow or the zoom is set to a high value.

    Could you try making the window wider and/or reducing the zoom (Ctrl and minus or Ctrl and 0 in both Firefox and IE).

  7. geothom
    Member
    Posted 7 months ago #

    Hi

    Having a similar problem. Had problem last night where I could not switch between 'visual' and 'text' views of pages. Also Yoast SEO features are not available. Turned on the laptop this morning and all was OK - for one page. Then problem has returned. How can I go back to the old version?

  8. abletec
    Member
    Posted 7 months ago #

    Hi Kim & Geothom. My name is Jackie, I'm a blind wordpress developer & also a part of the Make WordPress Accessible team.

    Neither of you have provided the following information, which would be helpful:
    a) Your operating system;
    b) The browsers you use & their versions;
    c) The adaptive technologies you use, if any, as well as their versions;
    d) The type of device you're using, i.e., desktop, laptop, tablet, etc.; &
    e) The url's of your sites.

    Just so you know, the link that says "submenu" actually indicates a list of items that is to follow. Also, I am not experiencing these issues using the latest version of NVDA & Firefox. I'll check w/Jaws & Window-Eyes later, as well as IE.

    I would ask that you please update your browsers, if applicable, as well as your adaptive technologies, if the latter is possible. Certainly it is w/NVDA, but I understand updating 1 of the paid screenreaders may well not be an option. NVDA does handle WordPress very well, & I'd recommend becoming familiar w/it. Truthfully, I've seen it handle stuff that Jaws or Window-Eyes didn't handle well. Go figure!

    Thank you for providing the requested information so that we can better diagnose & provide fixes/workarounds for the issues you're encountering.

    I'll be standing by & checking in from time to time this evening to see if there are any replies & to see if we can't resolve the difficulties you folks are experiencing.

  9. geothom
    Member
    Posted 7 months ago #

    Hi abletec, sorry not used to forums. I am using a Samsung laptop running Win8. Browser is FF 27.0. Nothing special about my environment - using Yoast SEO as mentioned. All was OK until I upgraded to 3.8 and then restarted laptop yesyerday. As mentioned in previous post, all was ok again when I started the laptop this morning and edited a page but after navigating away from that edit I can no longer switch between 'text' and 'visual' nor can I view/access the SEO information. URL is http://www.poncesuiteshotel.com. Hope this helps. I am thinking of re-installing 3.7.1- any reason why I should not?

  10. geothom
    Member
    Posted 7 months ago #

    P.S. I meant to add that I have tried turning laptop off/on several times but still have the same problems each restart.

  11. geothom
    Member
    Posted 7 months ago #

    Just tried IE10 and Chrome 31.0.1650.63 - same problem

  12. abletec
    Member
    Posted 7 months ago #

    Hi, geotom, & thanks for your information. I have a few more questions:
    a) What is your theme?
    b) Are u running any plugins besides Yoast Seo?
    c) What adaptive technology(ies) are you using?
    d) Do you have skype?

    Obviously since I can't reproduce what you're experiencing, I'm trying to find some differentiating factors that might help us figure out what's occurring. 1 thing I think I can say w/a fair amount of certainty is that restarting your laptop isn't going to help this particular situation.

    I'd like to see you go back to a default theme if you're not already using 1 & see if that works. I understand, however, that since this is your business website, it might cause your customers some consternation if you changed the site appearance on them. So--could you please try disabling your plugins to see if that makes any difference? Then we can try re-enabling them 1 at a time if it does until we find the culprit. Obviously, if it makes no difference, then the next step really might be to try a default theme & see if that works. Having said that, though, I've tried this both with a default theme & 1 I've purchased, & both work fine.

  13. Joe Dolson
    Member
    Posted 7 months ago #

    @abletec - Thanks very much for diving into this; you're definitely one of the best equipped to help troubleshoot!

    It does sound like @azaozz might have a good tack into the source of the problem; the responsive view incorporates some significant changes into the behavior of the theme; it's worth investigating.

  14. abletec
    Member
    Posted 7 months ago #

    Yeah, that's why I'm asking the questions I am, cuz that's the road I'm headed down as well, Joe. I'll hang in w/this topic till we find some answers.

  15. geothom
    Member
    Posted 7 months ago #

    Hi again - interesting!
    I am using Soho Hotel Responsive theme. I disabled ALL plugins and still have same problem. Can't add media - anything! When I disabled Jetpack then reactivated all worked OK - ONCE ONLY. When I deactivated WordPress SEO, same thing - all worked ONCE ONLY then reverted to problem.
    I can't change theme now.

  16. geothom
    Member
    Posted 7 months ago #

    I am desperately trying to get some new media uploaded. Have copy of 3.7.1. If I ftp that over existing files do you expect I will encounter any problems?

  17. abletec
    Member
    Posted 7 months ago #

    O, brother--I suspect that could be problematic.

    geothom, u don't tell me what adaptive technology you're using, if any. This is becoming an increasingly important question. . First, I might be able to help you find a way to circumvent this--& also because it'll let our team know if a single technology is being impacted by this, or whether perhaps it's a combination of technologies running that's experiencing problems.

    At this point, please disable your plugins. Next, please see if you can change your theme back. Lastly, please try uploading your media again, ok?

    Please let us know how you go.

  18. geothom
    Member
    Posted 7 months ago #

    When u say 'that could be problematic' - what is 'that'? - theme? or revert to old vers.?
    Not using any adaptive tech. I can't really disable all plugins coz one is our reservation system - part of the theme and reason why we chose it.
    What's the process to revert to v 3.7.1? - That works.

  19. geothom
    Member
    Posted 7 months ago #

    Anyway, as stated in previous post, still have same problem with ALL plugins disabled.

  20. WPyogi
    Volunteer Moderator
    Posted 7 months ago #

    @geothom - this thread is specifically about using screen readers (for sight impaired users) - is that your situation?

  21. Geothom? If you are using adaptive technology for visual impairment can you please let us know what that is?

    If you are not then please start your own topic. This one is specifically for supporting LotusDreamer's problem and not for "how do I roll back?" questions.

  22. Not using any adaptive tech.

    Then per the forum welcome please start your own topic. It's considered rude when you interrupt someone elses and this topic has nothing to do with your problem.

    http://wordpress.org/support/forum/how-to-and-troubleshooting#postform

  23. geothom
    Member
    Posted 7 months ago #

    I apologize. I must have missed anything to say that this forum was only for sight impaired related tech. Will transfer. Apologies again and good luck!

  24. abletec
    Member
    Posted 7 months ago #

    He says he's not using any adaptive technology, so I suspect my services regarding that aspect are no longer required tonight.

    Therefore--good night, ladies & gentlemen. I'll check in in the morning to see if lotusdreamer answers my queries, tries disabling plugins, etc. Hopefully by that time some resolution is attained. It's interesting to see that a person who is apparently not using adaptive technology is also having difficulties, though.

    I personally am using a little 10-inch netbook & not having problems, so I don't know if the responsive changes in the theme are the answer either. Very interesting! This is the kind of stuff that keeps my hair continually very short.

    Anyway, it was a privilege working with & meeting some of the Make WordPress Accessible team members, moderators, etc. You folks on the Make wp Accessible team please let me know what, if anything, I can do to continue to be helpful.

  25. geothom
    Member
    Posted 7 months ago #

    abletec - sorry if I kept you up late. This is my first experience of WordPress having only started about 2 months ago and I can only say I am extremely impressed at the level of assistance for a free product.

  26. bob cavanaugh
    Member
    Posted 7 months ago #

    I just wanted to let y'all know that I just started my site tonight using WP 3.8 with no issues except the one about the audio player which I just started a new thread about. I'm using System Access with now IE11, was using 10 earlier.

  27. Rian Rietveld
    Member
    Posted 7 months ago #

    @azaozz is right, If the screen is small, the layout pops into responsive mode, with an entirely different menu-structure. Trying to access the menu and navigate trough it, with keyboard only isn't that easy, a lot is skipped and the tab order is not logical.

    Maybe a quick solution is to add a setting, like "disable mobile version"? To avoid this problem for screen readers for now.

    But because a lot of blind people use an iPhone, this is a problem that needs to be solved a the future release I guess.

  28. Amanda Rush
    Member
    Posted 7 months ago #

    Hi @LotusDreamer,

    I am part of the wordPress Accessibility Group, and having just been notified of this thread, will continue to watch it. I am totally blind myself, have upgraded both my sites to 3.8, and unfortunately cannot reproduce this problem using Windows 7 or 8, Internet Explorer 10, and Jaws 13 or 14. Can you tell us: (a) Which version of FireFox you're using; (b) Which version of NVDA you're using, and (c) Which version of Internet Explorer you're using? It's late here but I will stay up and monitor this thread so that I can help you resolve this issue if possible.

    Amanda

  29. Amanda Rush
    Member
    Posted 7 months ago #

    @LotusDreamer,

    If it will be easier or more convenient for you, I would also be willing to jump on Skype and help you further. I know sometimes that it can be easier to have someone live helping with support than it can be to try to test and then post on a forum and wait for a reply, so what I suggest is that if you want we can jump on Skype, while using the forum at the same time to keep people updated on this issue and also post a response detailing how to fix it. Let me know what you think.

    Amanda

  30. Amanda Rush
    Member
    Posted 7 months ago #

    Yeah this setting should definitely fixed in a future release if we're going to be doing administration from iPhones. I use one, and would love to be able to handle certain things directly from the dashboard as opposed to the mobile app.

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