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[resolved] All my sites have gone down, I need help! (6 posts)

  1. thomasirwin
    Member
    Posted 1 year ago #

    I have 20+ websites all with WordPress and Suffusion. In the last 24 hours they have all crashed and my hosting company says that it is Suffusion's template that has caused it. I don't know what to do... I am not a programmer and I get all sorts of errors. I delete plugins and problem still exists. I even switch templates and the problem exists. I don't agree with HostGator, I love Suffusion. Overnight they were suppossed to restore all the sites and they haven't or the problem is with Suffusion or WordPress. I really need some help here. I have a main site that may have lost a lot of data and we sell vacations! I don't want to upset any more clients, sales people, or professionals. Here is a short list or sites affected, starting with the most important...

    Ps. Most of these sites have been up and untouched for 6 months. As I delete plugins another error shows up. That happens until all plugins are disabled and deleted. Then a new error shows up. I posted just a few sites... There are a dozen more! Need help please!

    -------------------------------------------------------

    http://allinclusivevacationandtravel.com/
    http://allinclusivevacationandtravel.com/wp-admin/ - My most important site! We sell vacations and people need to use site for research. I have had HostGator working on this all night. They were supposed to restore the files and didn't! There is a forum on this site and none of the 130 pages is showing. There is a photo album with a thousand images that are tagged. The site is up and access is restored to the back end after I spent hours deleting the plugins and Suffusion. Updating WordPress twice and reinstalling Suffusion and the plugins seems to work but HostGator is the only one that has the backup. This site and alarmmyspace and selfgrowthvideos.com below were the 3 sites I took this much action on. They are all showing errors on the plugins page now.

    Forum has error that says:

    Parse error: syntax error, unexpected T_STRING in /home/tjm09/public_html/allinclusivevacationandtravel.com/wp-content/sp-resources/forum-themes/default/templates/spGroupView.php on line 86

    ------------------------------------------------------------

    http://selfgrowthvideos.com/
    http://selfgrowthvideos.com/wp-admin/plugins.php - Site and back end are up with errors in the plugins page. Errors have just fixed themselves during the typing of this message.

    --------------------------------------------------------------

    http://bigislandstores.com/
    http://bigislandstores.com/wp-admin/ - Back end is down.

    Parse error: syntax error, unexpected T_STRING in /home/tjm09/public_html/bigislandstores.com/wp-admin/custom-header.php on line 948

    ------------------------------------------------------------

    http://wellnessvacationandtravel.com/
    http://wellnessvacationandtravel.com/wp-admin/ - Site and back end are down!

    Fatal error: Cannot redeclare wp_fix_server_vars() (previously declared in /home/tjm09/public_html/wellnessvacationandtravel.com/wp-includes/load.php:42) in /home/tjm09/public_html/wellnessvacationandtravel.com/wp-includes/load.php on line 558

    Fatal error: Cannot redeclare wp_fix_server_vars() (previously declared in /home/tjm09/public_html/wellnessvacationandtravel.com/wp-includes/load.php:42) in /home/tjm09/public_html/wellnessvacationandtravel.com/wp-includes/load.php on line 558

    --------------------------------------------------------------

    http://alarmmyspace.com/
    http://alarmmyspace.com/wp-admin/index.php - I spent hours deleting plugins, deleting Suffusion, reinstalling WordPress, and the site is up... I just can't do all that to 20+ websites! It would take days and days! Now that the plugins are deleted under the plugin tab are all sorts of errors. HostGator had me delete these plugins through their interface a way I have never done before. Core would not delete anything and was locked out too. Without access to WordPress back office I had no other way.

    -------------------------------------------------------------

    http://altarearth.com/
    http://altarearth.com/wp-admin/ - Completely down and locked out of back end, both site and back end are down.

    Parse error: syntax error, unexpected T_STRING in /home/tjm09/public_html/altarearth.com/wp-content/plugins/bookmarkify/bookmarkify.php on line 525

    Parse error: syntax error, unexpected T_STRING, expecting ')' in /home/tjm09/public_html/altarearth.com/wp-content/plugins/ad-injection/ad-injection-admin.php on line 1460

    -----------------------------------------------------------

    http://nocontracthomesecurity.net/
    http://nocontracthomesecurity.net/wp-admin/ - Both are down and no access.

    Parse error: syntax error, unexpected T_IF in /home/tjm09/public_html/nocontracthomesecurity.net/wp-includes/load.php on line 484

    Parse error: syntax error, unexpected T_IF in /home/tjm09/public_html/nocontracthomesecurity.net/wp-includes/load.php on line 484

    ----------------------------------------------------------

    http://nocontractsecuritysystems.com/
    http://nocontractsecuritysystems.com/wp-admin/ - Both are down and no access. These errors are showing:

    Parse error: syntax error, unexpected T_STRING in /home/tjm09/public_html/nocontractsecuritysystems.com/wp-content/themes/suffusion/custom/seo.php on line 129

    Parse error: syntax error, unexpected $end in /home/tjm09/public_html/nocontractsecuritysystems.com/wp-content/plugins/ad-injection/ad-injection-admin.php on line 1346

    ---------------------------------------------------------

    http://nocontractalarmsystems.com/
    http://nocontractalarmsystems.com/wp-admin/ - Both are down and no access. These errors are showing:

    Parse error: syntax error, unexpected T_IF in /home/tjm09/public_html/nocontractalarmsystems.com/wp-includes/load.php on line 484

    Parse error: syntax error, unexpected '/' in /home/tjm09/public_html/nocontractalarmsystems.com/wp-admin/index.php on line 91

    --------------------------------------------------------

    http://nocontracthomesecurity.com/
    http://nocontracthomesecurity.com/wp-admin/ - Both are down and no access. These errors are showing:

    Parse error: syntax error, unexpected T_IF in /home/tjm09/public_html/nocontracthomesecurity.com/wp-includes/load.php on line 484

    Parse error: syntax error, unexpected T_IF in /home/tjm09/public_html/nocontracthomesecurity.com/wp-includes/load.php on line 484

    --------------------------------------------------------

    http://daytonanewagestore.com/
    http://daytonanewagestore.com/wp-admin/ - Site is up but dashboard is all messed up! No format to the dashboard and back end!

    --------------------------------------------------------

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    I don't agree with HostGator,

    Neither do I. Suffusion is a solid, well-built, theme with excellent ongoing support. Nearly every one of the errors you list above is different and most do not reference the theme at all. Given the scope of the errors and the fact that these are all with the same hosts, I would be looking at the possibility of multiple site hacks in your shoes. :-(

  3. starpareek
    Member
    Posted 1 year ago #

    I am facing same problem..
    All my websites go down. Hostgator detected the infection and deleted them but errors are appearing when i am trying to access the site or the login page.
    ex: Fatal error: Cannot redeclare wp_fix_server_vars() (previously declared in /home/starpar/public_html/shreetaalevents.com/wp-includes/load.php:42) in /home/starpar/public_html/shreetaalevents.com/wp-includes/load.php on line 558

    I don't know what to do.. please help

  4. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    @starpareek - please start a new thread - your issue is not the same - you can do so here:

    http://wordpress.org/support/forum/how-to-and-troubleshooting#postform

  5. Shaun Scovil
    Member
    Posted 1 year ago #

    Parse error: syntax error, unexpected T_STRING in /home/tjm09/public_html/allinclusivevacationandtravel.com/wp-content/sp-resources/forum-themes/default/templates/spGroupView.php on line 86

    These "unexpected T_STRING" errors you're getting indicate to me that there was some sort of hacking going on. You don't see those errors unless someone edits PHP and doesn't close out a line correctly.

    If you were messing around with the theme files then that could be the problem, but more likely someone who couldn't see the contents of those files found a way to "blindly" inject some code. This may have been a failed hack attempt, but it appears that a security vulnerability exists.

    You said: "Most of these sites have been up and untouched for 6 months." I'm guessing you missed some important security updates during that period. Have you kept WordPress and your plugins updated?

  6. thomasirwin
    Member
    Posted 1 year ago #

    2 of the sites were almost completely up to date. Many of the others were not. I had the same password on many of the sites which may have allowed the intruder to bounce from one site to the next.

    Several things that concern me are:

    The 2 site that were up to date I was working on constantly. So I was there and updating things as they popped up on the screen. There are no other people that have access to these sites...

    All these sites had the same setup as I don't know much about design and code. I found a way to make work what I needed to so I stuck with it. Though these sites were similar they had different plugins and shared the same platform (WordPress), the same template (Suffusion), and the same Host (HostGator).

    I trust Suffusion... They always seem to be on top of things. WordPress is a solid company and so is HostGator. I actually just deleted many of the sites since the work to fix them is not worth it to me. I really think there may have been a breach at HostGator or through the back office like FTP or cpanel.

    So I deleted everything I could just lose and all the ftp's that were old and out dated. Passwords are all different now and are crazy hard to memorize or even type in. I installed WordFence plugin to monitor login attempts and set rules for attempts before lockout$.

    Why do people do this? All this work and grief for what? Do they realize it will come back to them in the quality and joy of their lives?

    Anyway, I still have problems and I am working through them. I will be backing everything up from now on. HostGator did spend some time fixing these things but it took me really complaining before they rose to the challenge.

    I think that someone got in through cpanel rather than WordPress. Would be interested to see how many people had a similar problem in the end of May and beginning of June 2013!

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