Agree with other review

I agree with the other review and have to add that there are too many ‘rules’ for using OpenMenu and set up isn’t as easy as it could/should be. I don’t like that when all their rules culminate in a less then ideal scenario for a particular menu there is NO give at all, they will simply label your own menu as you have set it up and want it as ‘not approved’ which can take up to 24+ hours of wait time to learn. All too often I find that I am having to make much less appealing and less than ideal set up choices just in order to use this app and getting it to fit into the live site isn’t always as smooth as it should be either. Not being responsive is just a thumbs down in today’s world and the customer support fails for me 100%. I emailed them to get assistance with the fact that they wouldn’t approve the menu and tried explaining that the set up by their rules left me with no choice but to either exclude menu items or set them up in a redundant, unappealing way. Their response was ‘sorry you feel that way’. Their was no offer to help me work through the frustrating scenario, no effort to make me a happy customer which would have resulted in my upgrading the account to the pro version. Instead I am going to look for a competing product that is willing to work with my needs and provide actual customer support and works to retain my business.