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[resolved] After subscribing in jetpack emails not going to everyone (4 posts)

  1. normant
    Member
    Posted 1 year ago #

    After subscribing in Jetpack emails are not going out to every subscriber. For example the @.com subscribers get an email but @rok.catholic.edu.au do not. Can anyone help? My site is wp.tannumwebdesigns.com
    Thanks

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I checked your list of subscribers, and you do not have any subscriber using a @rok.catholic.edu.au email address.

    You can find out how to view your Subscribers here:
    http://jetpack.me/support/subscriptions/#view-your-email-subscribers

    If one of your friends subscribed but doesn't appear on that list, could you ask them to try to subscribe again? Once they have submitted their email address, they can confirm their subscription here:
    http://subscribe.wordpress.com/

  3. normant
    Member
    Posted 1 year ago #

    thanks jeremy for replying. When someone tries to subscribe with the email @rok.catholic.edu.au they are told that this is not a valid email.When I try to subscribe with @bigpond.net.au I am told that an email has been sent to this address for verification, I never receive one. When I use my email account @hotmail.com everything works fine.I can see my hotmail account in jetpack,but that is all. Something else 2 accounts are listed but only the hotmail one is shown. I have looked everywhere for the solution. To me it is only recognising the .com submission.
    Thanks for you help

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    When someone tries to subscribe with the email @rok.catholic.edu.au they are told that this is not a valid email

    Could you ask your reader to contact us directly about the issue, by sending an email to support@jetpack.me?

    When I try to subscribe with @bigpond.net.au I am told that an email has been sent to this address for verification

    I had another look at your subscriber list, and it seems you have now confirmed your subscription for that email address.

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