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1. phyllisgrover
   Member
   Posted 1 year ago #

   i just moved a site from my server to my clients new server with the same hosting (a small orange).

   i moved the files and imported the database. when i try to access the site, i get this: could not connect to 96.18.98.172

   i can however access the admin pages just fine.

   the client put in a support request with a small orange, and they said it's a domain issue, and that is not one of their ip's.

   this doesn't make sense to me since it is the same hosting company, and the admin pages work.

   anyone have any ideas?

   juhacattlecompany.com

2. phyllisgrover
   Member
   Posted 1 year ago #

   i forgot one thing- i tried a brand new fresh install of wp with a brand new database, and the exact same thing happened.

3. govpatel
   Member
   Posted 1 year ago #

   Did you change the DNS of domain name to point to host server.

4. phyllisgrover
   Member
   Posted 1 year ago #

   it's the same as it was before.

   here's what the tech said:

   "It looks like your site is referencing 96.18.98.172 from looking at
   the .htaccess. I changed it to a default and it still tried to
   reference that IP which leads me to believe there are database changes
   that need to be made."

5. govpatel
   Member
   Posted 1 year ago #

   did you change the urls in settings general to new domain name and reset your permalinks.

6. phyllisgrover
   Member
   Posted 1 year ago #

   domain name is the same.

7. govpatel
   Member
   Posted 1 year ago #

   As host said the IP address is wrong then looks like DNS settings are not set right

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