After member renewal, member was still demoted

  • Resolved nia89

    (@nia89)


    11 years ago

    Hi,

    I implemented a membership renewal using s2member plugin by create a paypal button for 1 year and I expected all members to be automatically demoted on EOT day and a notification email sent automatically to the member’s email. But some users already do the renewal for another 1 year before the EOT day, and still getting the notification email and being demoted when reaching the old EOT day. Could you please check if there’s any bug or something goes wrong? Any kind of help will be appreciated as I have tried to fix it without success.

    Thanks!

    http://wordpress.org/extend/plugins/s2member/

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  • PriMoThemes

    (@primothemes)

    11 years ago

    See: s2Member® » Support Policy

    Support for Products by s2Member® is available only through our Customer Support Forum. Our customer support representatives are available Monday through Friday; excluding all major holidays. Our Customer Support Forum can be accessed through your account at s2Member.com. We also have a forum for Pre-Sale Questions.

    We ask that you submit all pre-sale and/or technical support questions through the appropriate forum at s2Member.com. An s2Member® support representative will gladly address your question/concern within 24-48 hours.

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