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[resolved] After login I get profile page and a BLANK desktop page - only options! (11 posts)

  1. contracube
    Member
    Posted 1 year ago #

    Hello,
    I'm at a bit of a loss I'm afraid and I think I have hit my tech plateau; more of a low hill if the truth be told.

    I've just had to replace my old desktop running XP pro with a new one running Windows 7. My browser was/is Google Chrome. My website is: http://www.jb-architects.co.uk/ (actually it was working during writing this post but now I have a minimalist white screen when I just refreshed! (OK so 'this sh*t just got real' to quote the man.)

    Website was originally set up with WordPress version 3.1 and I just upgraded to 3.2.4 to see if that would resolve my issue, it didn't.

    So I log back in as usual to change something on my self hosted website at 123-reg.com and from the login page I get taken to my profile page (unexpected) and the only other option I get is to go to Desktop (uh-oh) but on clicking that I get a blank screen (oh dear!).

    So I checked out this old post and disabled plugins etc...

    http://wordpress.org/support/topic/whenever-i-log-in-to-my-admin-panel-i-see-a-blank-screen?replies=2

    I even tried the 1st code change suggestion to the config file (very carefully - way out of my comfort zone) but it wasn't happy with that and so I changed it back and decided to stop trying to edit code.

    Then I tried the manual update to latest wordpress which seemed to be successful (I did previously have a warning that automatic update wasn't working) and I very closely followed the instructions deleting some files and replacing others.

    So here we are... desktop blank and website not showing... any help would be gratefully accepted, I'm afraid you might have to use plain speak. Here's hoping...

  2. ndoremieux
    Member
    Posted 1 year ago #

    This seems to be either a plugin or a theme issue. The first thing I would try is to go back to the default wordpress theme twentyeleven. To change the theme manually you can just delete the current theme folder on your wordpress server. make sure you have the default theme still installed (you should never delete it). WordPress will pickup the default theme if it can not find the current theme. If that works it means that the problem is with your theme.
    Hope that helps,
    Nathalie

  3. esmi
    Forum Moderator
    Posted 1 year ago #

    @contracube: diod you make a pre-upgrade database backup? From what you describe, your user status may have been downgraded to Subscriber which, in theory, could be the result of database damage.

    Using Phpmyadmin (or another MySQL management tool), first backup your current database. Then navigate to your wp_usermeta table and locate the meta_key called "wp_capabilities" for your user_id. Change the meta-value for this record to:

    a:1:{s:13:"administrator";b:1;}

  4. contracube
    Member
    Posted 1 year ago #

    I managed to get my website showing again (I had previously renamed the themes file on the ftp to see if that had an affect on my blank desktop page so I renamed it back again to get the website showing). This didn't affect the blank desktop though.

    Then I got your post.

    What would my default theme be called? There was no 'default' per se. So I deleted all the themes except 'twentyten' including the one I was using 'hatch'....and I now wish I hadn't done that as nothing has changed except of course my website does not show again and will not now do so unless I sort out the blank desktop issue.

  5. esmi
    Forum Moderator
    Posted 1 year ago #

    What would my default theme be called? There was no 'default' per se.

    Yes there is. It's the Twenty Eleven theme.

  6. contracube
    Member
    Posted 1 year ago #

    Hi esmi,
    Nope I didn't make a pre-upgrade back-up, (oh dear) will try to do one now if its not too lste...yes your synopsis makes sense re administrator/ subscriber access change. I am the only administrator btw so yes server damage could be right. I will have a go at your instructions and report back.... thanks.

  7. contracube
    Member
    Posted 1 year ago #

    @esmi: do you know where "wp_capabilities" is typically found? I'm trying unsuccessfully to find it through my ftp Mozilla. Whilst I have made a back-up copy of my whole site I didn't upload Phpmyadmin to it yet as I got completely bogged down by it's requirements and details and worried I might make matters worse due to my limited tech ability; I have a pretty basic and minimal website. I'm trying also to get my hosting company to solve the issue, unsuccessfully so far.

  8. contracube
    Member
    Posted 1 year ago #

    @esmi . OK I have now got access to my database and they do use phpmyadmin. I made the change you suggested but no changes to my problem have occurred.

    Here is a screen shot: http://i38.servimg.com/u/f38/17/78/97/62/untitl10.jpg

    <img src="http://i38.servimg.com/u/f38/17/78/97/62/untitl10.jpg" border="0" alt="Image hosted by servimg.com" />

    Any ideas?

  9. esmi
    Forum Moderator
    Posted 1 year ago #

    wp_capabilities is in the wp_user_meta table. If you were the original admin for the site, you need to change the value for user_id 1

  10. contracube
    Member
    Posted 1 year ago #

    Thank you very much @esmi the situation is now resolved. Without your helpful suggestions I would still be struggling.

    Actually it was fixed slightly differently to how you suggested and I'm embarrassed to admit that I can see now that it was mostly user error.

    Basically the problem has occurred as my last desktop's motherboard went down and I temporarily lost my Browsers bookmarks and stored passwords etc (until yesterday). So when I set up a new desktop computer and browser I had to login afresh and had forgotten the exact login name and password. I tried a few variations of what it could be and got access but not as I thought as an 'Administrator' but somehow as a new user which unfortunately defaulted as a 'subscriber'. I would not have realized this had you not directed me to the metatable and I noticed the two users.

    I have now changed the new user settings in general/ settings to 'editor'. So the problem shouldn't happen again as I'm the only administrator/ editor.

    Thanks again!

  11. contracube
    Member
    Posted 1 year ago #

    Resolved.

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