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[resolved] After installing update to 3.1.0, cannot access nor create Newsletters (22 posts)

  1. tcolling
    Member
    Posted 1 year ago #

    I'm using WP 3.4.2 and just upgraded to Newsletter 3.1.0 on my website at http://www.TrustworthyCare.com. Everything is fine after the upgrade EXCEPT that I can no longer access any existing newsletters in the "Newsletters" module in the plugin nor can I create any new newsletters.

    The other modules work ok, such as Subscription, Configuration, Subscribers, etc., but the Newsletters module does not.

    The problem is this: When I try to edit an existing newsletter, or create a new one, I get a white screen that simply says, "You do not have sufficient permissions to access this page."

    This is obviously a pretty big problem.

    Now, I also have another website at http://www.AgeAssistance.com where I'm running WordPress 3.5.1 and also just upgraded to Newsletter 3.1.0 there. On that site, I don't have any problem editing existing newsletters nor creating new ones.

    Can you suggest a solution? Could it be a problem that the problem site is on WordPress 3.4.2? I have been avoiding updating it to 3.5.1 just because I want to avoid problems that might arise with a core update like that.

    Thanks,
    Tim

    http://wordpress.org/extend/plugins/newsletter/

  2. Stefano Lissa
    Member
    Plugin Author

    Posted 1 year ago #

    Hi, as I can see there is a problem with delete and copy buttons, but not with new button (even if I have not a 3.4.2 to test with).

    When you get that message, can copy here the URL displayed on the browser?

    Stefano.

  3. tcolling
    Member
    Posted 1 year ago #

    When I press the "New message" button, I get this URL in the response page:
    http://www.trustworthycare.com/sitectrl/wp-admin/admin.php?page=newsletter/emails/new.php

    When I press the "Edit" button for the existing newsletter number 69, I get this URL in the response page:
    http://www.trustworthycare.com/sitectrl/wp-admin/admin.php?page=newsletter/emails/edit.php&id=69

    - Tim

  4. Stefano Lissa
    Member
    Plugin Author

    Posted 1 year ago #

    Hi, version 3.1 does not generates such URLs, this is very strange. May be the update was not completed?

    Deactivate the plugin, delete it and reinstall it. Did you install it manually?

    Stefano.

  5. tcolling
    Member
    Posted 1 year ago #

    Ok, I deactivated it and reinstalled it and the problem persists. I deactivated all the plugins and the problem still persists. I don't know what to try next. Obviously, this isn't a good thing.

    What shall I try next?

    - Tim

  6. tcolling
    Member
    Posted 1 year ago #

    I decided to grit my teeth and hold my breath and upgrade the site to WordPress 3.5.1. Thank goodness, the WordPress upgrade went smoothly.

    Unfortunately, the problem still exists with Newsletter 3.1.1 (I took the 3.1.1 update).

    Hmmm... I don't know what to try next.

  7. tcolling
    Member
    Posted 1 year ago #

    I changed from the current theme (Thesis 1.82) to the wordpress Twenty Twelve theme.

    The problem still persists.

    I'm really stumped. Maybe I should try deactivating and deleting Newsletter 3.1.1 and re-installing the earlier version and see what happens. Can I get access to the install file(s) for 3.0.9, which was the last known version that worked with the site?

  8. tcolling
    Member
    Posted 1 year ago #

    I just tried installing what is available on the WordPress site as the "previous version", which turns out to be 2.5.something.

    At least with that version, when I try to begin creating a new message, it doesn't fail with that error message.

    So, I deactivated and deleted 2.5.something and re-installed 3.1.1 from within WordPress.

    The same problem persists. I still get a white screen with the boxed message saying "You do not have sufficient permissions to access this page"

    <sigh>

  9. tcolling
    Member
    Posted 1 year ago #

    Stefano - when you asked in a message above, "Did you install it manually?", did you mean from uploading a zip file?

    Anyway, I have tried installing it (over and over again) both by uploading a zip file and by using the easy-to-click tools in WordPress itself.

    No change: it still gives me that error message.

  10. Stefano Lissa
    Member
    Plugin Author

    Posted 1 year ago #

    Hi, the links you reported are not present on version 3.1, so for some reason on your blog there are some old files.

    You should not upload manually a zip file, you should upload the decompressed folder named "newsletter" which is inside the plugin zip file produced by WordPress repository.

    Did you renamed the old version to keep a backup or something like?

    Are you able to use an FTP software? I can guide you through a clean up process. Or can you give me an administrative access?

    Stefano.

  11. tcolling
    Member
    Posted 1 year ago #

    Stefano - In earlier messages above, I said:
    When I press the "New message" button, I get this URL in the response page:
    http://www.trustworthycare.com/sitectrl/wp-admin/admin.php?page=newsletter/emails/new.php

    In response, you said:
    Hi, version 3.1 does not generates such URLs, this is very strange.

    In trying to figure out this problem I hovered the mouse over the "new message" button in the Newsletters module, and my browser displayed this URL as the link associated with that button:

    http://www.trustworthycare.com/sitectrl/wp-admin/admin.php?page=newsletter/emails/new.php

    Note that this is exactly what I reported before.

    Then, on my other website, where Newsletter 3.1.1 seems to work just fine, at ageassistance.com, when I repeat that mouse hover over the new message button I get this URL:

    https://www.ageassistance.com/wp-admin/admin.php?page=newsletter_emails_new

    Notice the difference? In the problem case, the last part of the URL uses forward slashes as delimiters in "page=newsletter/emails/new.php", whereas in the non-problem site, the last part of the URL uses underscores as delimiters in "page=newsletter_emails_new"

    On a hunch, I tried browsing to this URL: http://www.trustworthycare.com/wp-admin/admin.php?page=newsletter_emails_new

    ...substituting trustworthycare.com (the URL for the problem domain) for ageassistance.com (the non-problem URL).

    The result: I got a 404 error (but not the "you don't have permissions" error.)

    I don't know whether that's helpful or not, but I'm just trying to do my best to help solve this problem.

    Thanks,
    Tim

  12. tcolling
    Member
    Posted 1 year ago #

    Hi Stefano - You posted your latest message at the same time that I was composing the giant message to you above. I'll try manually decompressing and FTP'ing the plugin files and try it out.

    Thanks for that suggestion,
    Tim

  13. Stefano Lissa
    Member
    Plugin Author

    Posted 1 year ago #

    The URLs with slashes was the old ones.

    Stefano.

  14. tcolling
    Member
    Posted 1 year ago #

    Well, I tried the suggestion and manually decompressed and FTP'd the plugin files to install the plugin. Then I tested it.

    Same problem. :(

    Meanwhile, you said, "The URLs with slashes was the old ones."

    Do you mean that those were used in Newsletter 3.0.9?

  15. tcolling
    Member
    Posted 1 year ago #

    Hi Stefano -

    Could you make available the files for Newsletter 3.0.9 as a temporary fix for me? I've begun depending upon the plugin and I need to be able to create new messages for next week.

    Thanks,
    Tim

  16. tcolling
    Member
    Posted 1 year ago #

    Hi again - I found that I have a copy of Newsletter 3.0.9 in a backup set, so I just restored it from there. Now everything works on that site, at 3.0.9 functionality levels.

    Frankly, I'm stumped about this. I can't figure out why, on just my one site, the paths are getting corrupted.

  17. tcolling
    Member
    Posted 1 year ago #

    Here's an update:
    1. I switched the http://www.trustworthycare.com site over to the same theme (Avada) as I'm using on the other site that works (www.ageassistance.com).
    2. I deleted the theme that I was previously using (Thesis 1.8.2, a rather old version of that theme) and I tried my best to erradicate all signs of it.

    Then I took the update to Newsletter 3.1.3, and the problem STILL occurs.

    There are still some vestiges of the Thesis theme, including extra fields in the Post type when I create new posts. I speculate that Thesis is at the bottom of all this, but I could certainly be wrong about that.

    For now I have just rolled back to Newsletter 3.0.9 and its functionality is satisfacotry for my needs right now.

    I don't know what do do to solve this problem, but for now, I'll just stay with 3.0.9 and go back to getting work done on other fronts.

    - Tim

  18. Stefano Lissa
    Member
    Plugin Author

    Posted 1 year ago #

    I don't think a theme can cause that. Im my opinion there are old files referenced for some reason.

    With an FTP access I can probably solve the problem, if you want. Or at least an administrative access, but it probably is not enough to check the installation.

    Stefano.

  19. tcolling
    Member
    Posted 1 year ago #

    Ok, I accept your very kind offer of help. I will be happy to grant you FTP access. How can I send you the appropriate credentials without doing it here on this public forum?

    Thanks,
    Tim

  20. Stefano Lissa
    Member
    Plugin Author

    Posted 1 year ago #

    At stefano@satollo.net.

    Stefano.

  21. tcolling
    Member
    Posted 1 year ago #

    Stefano - Thank you! I sent you the info earlier today. If you have not received it, please let me know.

    Thanks,
    Tim

  22. tcolling
    Member
    Posted 1 year ago #

    For everyone else's benefit, here's what Stefano discovered. I had made a mistake when I set up the folders and files in wp-content/extensions/newsletter/emails/themes to save my custom email themes. Here's Stefano's explanation:

    "problem solved. On wp-content/extensions/newsletter/emails you copied the full "emails" folder probably while trying to create a new theme. Only the theme folders can be copied otherwise Newsletter assumes you are customizing the core file and loads them.

    I removed the file leaving there only the themes."

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