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Background Manager
after install background manager site down error 500 (15 posts)

  1. alansod
    Member
    Posted 1 year ago #

    After installing the background manager plugin the complete website go down with error 500.

    Anybody can help me out please

    Thanks a lot

    Alan

    http://wordpress.org/extend/plugins/background-manager/

  2. myatu
    Member
    Plugin Author

    Posted 1 year ago #

    Hi!

    Is it just the front-end, or is this happening to your administration area as well? Also, what type of web server are you using, if you know?

    You can remove Background Manager manually by removing the /wp-content/plugins/background-manager directory, or simply disable it by renaming the /wp-content/plugins/background-manager/background-manager.php file to something else. This can be done through FTP or a Linux shell (SSH/PuTTy).

  3. alansod
    Member
    Posted 1 year ago #

    Thank you for your reply.
    Yes it is also in the administration area. I had to delete the background manager folder to get the site up again.
    I run Apache Webserver
    Apache versie 2.2.23

    The plugin is great i really hope you have a solution for it.

    regards Alan

  4. myatu
    Member
    Plugin Author

    Posted 1 year ago #

    Sorry for the inconvenience it has caused you.

    I've had one similar report about an error 500 after activation, also on Apache. I have an idea what may be causing this, and will be making the necessary changes that will hopefully address this issue. On the technical side: the plugin adds a .htaccess file to its caching directory - though it's a simple "Deny from all" statement within that file, it may be that web host restrictions causes the error.

  5. alansod
    Member
    Posted 1 year ago #

    Thanks again for replying.

    That's a pitty. So there is no quick solution for it and I have to wait for a background manager update?

  6. myatu
    Member
    Plugin Author

    Posted 1 year ago #

    I'm still verifying if this is in fact the issue, though the fact of it taking the entire website offline is strange - it should essentially only affect a certain area.

    If you have access to the Apache error log files, then more information regarding the error may be present there and could be helpful trying to debug the problem. I'm hoping its actually a simpler fix in your case, so you don't have to wait for long.

  7. alansod
    Member
    Posted 1 year ago #

    I have acces to the logs. If you mean this log /var/log/httpd-error.log then there is nothing in it what has the do with the problem.

  8. myatu
    Member
    Plugin Author

    Posted 1 year ago #

    Given the location of the error log, is the server run on FreeBSD?

  9. alansod
    Member
    Posted 1 year ago #

    Yes it is

  10. myatu
    Member
    Plugin Author

    Posted 1 year ago #

    Ok, that will help me try and replicate any errors as well. I'll try to get out a fix as soon as possible, if I can pinpoint the cause - the .htaccess issue possibly being one of them.

    Thank you for answering my questions, and once again my apologies for the inconvenience. I will update this post once there's progress with this.

  11. alansod
    Member
    Posted 1 year ago #

    You are great.
    Thanks a lot

  12. myatu
    Member
    Plugin Author

    Posted 1 year ago #

    Just a quick update on this: I still haven't been able to replicate this issue on my end (FreeBSD 9.1, Apache 2.2 from ports). It isn't related to the .htaccess files, as I had initially thought - so I'm shifting my focus towards PHP itself, ie., disabled functions, etc.

  13. alansod
    Member
    Posted 1 year ago #

    Really appreciate that you put your energy in this.
    I just checked my FreeBSD version and it is not the same as you tested with. I'm running FreeBSD version 7.4.

    I don't hope that's (part of) the problem.

    Regards Alan

  14. myatu
    Member
    Plugin Author

    Posted 1 year ago #

    If you have access to the shell, would it be possible to run

    php -i > php.txt

    and send the resulting php.txt file to hello[at]myatus.com ? You can review the php.txt file, of course, to ensure there's nothing in it you do not wish to disclose.

  15. pob579
    Member
    Posted 1 year ago #

    Hello myatu.
    Just installed the BM and trying to activate...
    Server error 500. My site is on IIS7
    Any suggestion what to check.
    I store the site at GoDADDY. They insist it is not there issue...
    Thx.
    Michael.

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