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[resolved] After 3.7 upgrade, entire site is blank (including wp-admin) (21 posts)

  1. PVCC
    Member
    Posted 5 months ago #

    After the WordPress 3.7 upgrade, my entire site disappeared and is replaced by a blank white page. I can't even access the admin panel either.

    Has anyone else encountered this issue?

    http://www.godfollowerblog.com/

  2. WPyogi
    Volunteer Moderator
    Posted 5 months ago #

  3. PVCC
    Member
    Posted 5 months ago #

    Yes, I don't think any of this can help me because I have no access to my admin panel. I have no way to log into my WordPress site.

  4. Andrew Nevins
    Spam zapper & Volunteer Moderator
    Posted 5 months ago #

    It says things like:

    (read "How to deactivate all plugins when you can't log in to wp-admin" if you need help)

  5. PVCC
    Member
    Posted 5 months ago #

    Oh, thank you, missed that. I'll check it out.

  6. WPyogi
    Volunteer Moderator
    Posted 5 months ago #

    You'll need to use FTP or Cpanel to deactivate all plugins - by renaming the plugins folder on the server. This should help you get FTP set up:

    https://my.bluehost.com/cgi/help/264

    Then find the plugins folder and rename it:

    wp-content
        plugins.HOLD
  7. PVCC
    Member
    Posted 5 months ago #

    Using FileZilla, I renamed the plugins folder to "plugins.hold", but nothing changed and site still shows up as a blank white pages.

    Any ideas?

  8. WPyogi
    Volunteer Moderator
    Posted 5 months ago #

    What theme are you using? Try renaming that theme's folder (not the entire themes folder, just the active theme).

  9. PVCC
    Member
    Posted 5 months ago #

    I'm using an Elegant Theme (Chameleon). Where do I find the theme's folder in the FTP?

  10. Andrew Nevins
    Spam zapper & Volunteer Moderator
    Posted 5 months ago #

    It should be in the "wp-content/themes" folder, but you really need to ask this to your hosting providers.

  11. WPyogi
    Volunteer Moderator
    Posted 5 months ago #

    Here:

    wp-content
        themes
            Chameleon.HOLD
  12. PVCC
    Member
    Posted 5 months ago #

    OK, I found the folder and renamed it "Chameleon.hold", but nothing has changed. The site still comes up as blank white pages.

    Any further thoughts?

  13. WPyogi
    Volunteer Moderator
    Posted 5 months ago #

    Rats, well, then you need to follow the manual update instructions -

    http://codex.wordpress.org/Updating_WordPress#Manual_Update

  14. PVCC
    Member
    Posted 5 months ago #

    Yikes.

    OK, so just to clarify, in FileZilla, all I have to do is open my site in the Site Manager and then find the file and rename it, right? This is what I did with both the plugins and theme.

  15. WPyogi
    Volunteer Moderator
    Posted 5 months ago #

    No, you have to go through that article in detail, carefully.

  16. PVCC
    Member
    Posted 5 months ago #

    Yes, I see...The manual update is last resort and so I just wanted to make sure that what I had tried previously was correct.

    I opened my site on via Site Manager on FileZilla and renamed both the plugins and themes folder and that should have fixed the problem if it were a plugins or theme issue, correct?

  17. WPyogi
    Volunteer Moderator
    Posted 5 months ago #

    that should have fixed the problem if it were a plugins or theme issue, correct?

    Yep. And really, the manual update isn't that big a deal, just take it slowly and don't delete your content folder!

  18. PVCC
    Member
    Posted 5 months ago #

    Ok, thank you for all this helpful information.

    I do have one final question.

    As long as I don't delete my content folder, I won't lose any content on my site by updating WordPress manually, correct?

  19. WPyogi
    Volunteer Moderator
    Posted 5 months ago #

    Your content is actually in the database, so safe. Your theme files and plugins are in that wp-content folder.

    Also make sure you don't delete or overwrite your wp-config.php or .htaccess files.

    You could also double-check with your hosting company to make sure it's not something on their end and ask them how to look at the error logs on the server.

  20. PVCC
    Member
    Posted 5 months ago #

    The Blue Host representative told me I had a problem with a core WordPress file. She was able to fix it on their end. Problem solved! Thank you for all your input, WPyogi.

  21. WPyogi
    Volunteer Moderator
    Posted 5 months ago #

    Excellent :)!

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