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Administrator account has blocked IP. How do I unblock it? (3 posts)

  1. meredithancret
    Member
    Posted 7 months ago #

    One of my administrators forgot their password and their IP was automatically blocked after too many log in attempts. I have tried to remove his IP address from the blacklist, but have been unsuccessful.

    I delete his address and update the blacklist, but when I refresh the list his IP is back on it.

    How can I fix this?

  2. Pioneer Valley Web Design
    Member
    Posted 7 months ago #

    What plugin are you using for this?

  3. meredithancret
    Member
    Posted 7 months ago #

    I'm not using a plug in at all. He's been blocked by the IP blacklist under the "users" menu of the dashboard.

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