Support » Fixing WordPress » admin white screen

  • Hi everyone – for some weird reason i have had two clients websites admin areas disapear over the past month. What i mean by disapear is that in the admin area the left hand menu is there but nothing in the right hand side.

    After much searching (and multiple switching on & off of plugins, themes etc) i found a post suggesting commenting out 2 lines in the screen.php file – this worked for the first site, but the second one is still giving me trouble.

    Its not plugins, or themes – both these sites had their admin areas disapear all of a sudden, and the client has only been editing pages, nothing else.

    Does anyone have any ideas? – im tearing my hair out trying to find a solution and the client of course wants access to their site like yesterday!

    to recap – ive disabled all plugins, disabled the theme, so its not that.

    any ideas that can save me from more sleepless nights

    Tony

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  • At this point I’d start looking at the server – are they memory constrained? Take a look at server logs to see if there’s any errors being reported.

    Thread Starter Fluxgrinder

    (@fluxgrinder)

    do not ask me how – or why – but i grabbed a screen.php version from another clients wp dir, and commented out the following lines and BAM the admin area is back on track again. It was not plugins, not themes, not anything the client did (they just edited pages), and not an upgrade. Go figure, common seance tells me that some variable somewhere must have changed (server variable?? – both clients are on the same server)

    anyways – try this – remove the tagged lines below and re-up the file.

    <?php if ( $has_sidebar ) : ?>
    — remove this one – <div class=”contextual-help-sidebar”>
    — remove this one – <?php echo self::$this->_help_sidebar; ?>
    — remove this one – </div>
    <?php endif; ?>

    cheers & beers

    Tony
    (now if i can get the bloody dog off my side of the bed i can get some sleep!!)

    Fluxgrinder

    THANK YOU.
    AWESOME!

Viewing 3 replies - 1 through 3 (of 3 total)
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