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Admin reports missing and I lost the state info in the automatic email? (6 posts)

  1. captainp
    Member
    Posted 1 month ago #

    Store URL: thehappyhelmet.com
    WordPress version: 3.9.1
    WP e-Commerce version: 3.8.14.1
    Gold Cart version: n/a
    Theme: Mazine

    I did this: Upgraded WordPress and plugins after php upgrade on my server.

    I expected WP e-Commerce to do this: Send me admin reports as it did previously

    Instead it did this: Sent me admin reports without the US state. And in the admin tab in the Store, there isn't an admin reports section anymore. Why does all the info except the state get sent in the admin email? I just need those two little letters (i.e. state) to come through.

    Thanks for your help!

    https://wordpress.org/plugins/wp-e-commerce/

  2. captainp
    Member
    Posted 1 month ago #

    Really need help with this. The admin report email still doesn't have US state and now a customer said that she wasn't allowed by the checkout form to select a state from the dropdown, that she'd select and then click next and the form would make her select the state again and not advance to payment.

    Any suggestions?

  3. Jeff Pye Brook
    Member
    Posted 1 month ago #

    When was the last time you compared your theme's checkout page to the default WP-eCommerce theme file? Maybe there is a difference that would reveal the issue.

    - jeff

  4. captainp
    Member
    Posted 1 month ago #

    Hmmmm... Found the theme check out page and here's the code pasted below. I went into the WPSC plugin files to compare but can't seem to find the right checkout page to compare the theme to.

    Any help is much appreciated!

    <?php /* Template Name: Store Page Checkout */ ?>
    <?php get_header(); ?>
    <div class="backgroundbox">
    <div class="contentbox">
    <section id="content">
    	<div class="container_12">
    
    		<?php if ( ! dynamic_sidebar( 'Alert' ) ) : ?>
    			<!--Wigitized 'Alert' for the home page -->
    		<?php endif ?>
    
    	<?php if ( have_posts() ) while ( have_posts() ) : the_post(); ?>
    		<div class="grid_12 checkout">
    		<?php the_content(); ?>
    		</div>
    	<?php endwhile; ?>
    		<!--#content-->
    
    	</div>
    </section>
    </div>
    </div>
    <?php get_footer(); ?>
  5. captainp
    Member
    Posted 1 month ago #

    Shopping cart is not working for 3/4 of my customers. (They enter a state, form doesn't allow them to advance, and gives them "enter a state" error message.) Losing money every day that this issue persists. I need a fix on this ASAP.

    Any help is much appreciated!

  6. Mihai
    Member
    Plugin Author

    Posted 1 month ago #

    @captainp go in the Checkout field settings and move the Country field above the State field in the billing section.
    That should resolve the select state issue

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