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Fast Secure Contact Form
Admin panel is not displayed and form disappeared (8 posts)

  1. artalto
    Member
    Posted 9 months ago #

    Hello,

    I've updated fs-contact form plugin to the newest version which I suppose caused several huge problems:
    1) when I try to open si-contact form plugin panel it fails to load anything at all (except from the wp admin left sidebar - it stays)
    2) one of my contact forms disappeared - this message is displayed instead: "Contact Form Shortcode Error: Form 1 does not exist"
    3) the other form (which works) now offers to schedule an appointment which is irrelevant. I've already learned how to fix this from other user's complaint but the thing is - I can't open the plugin panel!!!

    Please, HELP asap!
    I would extremely appreciate your support ) Thanks!

    http://wordpress.org/plugins/si-contact-form/

  2. Mike Challis
    Member
    Plugin Author

    Posted 9 months ago #

    Sorry you have trouble.

    I need more information to help you.
    Please enable WordPress debugging to see the error.
    Here is the help page for that:
    http://www.fastsecurecontactform.com/troubleshoot-errors-in-wordpress

    It may be caused by a theme or plugin conflict, the help page also tells you how to determine what is conflicting.

    Let me know what you find

    Mike

  3. artalto
    Member
    Posted 9 months ago #

    Hi,

    I enabled the WP debugging but it didn't indicate any errors concerning the plugin.

    The only thing which I see after enabling debugging:

    request:
    order
    
    query string:
    pagename=order
    
    matched rewrite rule:
    (.?.+?)(/[0-9]+)?/?ยง
    
    matched rewrite query:
    pagename=order&page=

    I don't understand what it means. Hope, you will.

    I still don't see the settings panel for the plugin - just the empty white screen.
    The forms still don't show on the site.

    Could you please help.

  4. Mike Challis
    Member
    Plugin Author

    Posted 9 months ago #

    On that help page it says to switch theme to the default one and test

    Also try deactivate all other plugins to see of a plugin was causing a Conflict
    So did you try it?

  5. luckyDander
    Member
    Posted 9 months ago #

    I'm having the same issue. Although I can visually see that there are new tabs in Plugin Admin area, none of the data below the tabs are showing. So I'm unable to make any changes to the forms. Subsequently, this update enabled the "schedule Appointment" option on our form page, but this was not a feature we ever had enabled.

    So, in essence since I've updated I'm unable to manage the form. I've removed the plug-in completely, deleted the plugin files from the server but that did not seem to work.

    My default theme is from Woo Themes.

    Changing the default theme or deactivating other plugins is not practical for our site. Please help provide a reasonable solution so that we can solve the problem with this upgrade by only working on the files that are associated with your plugin.

  6. Mike Challis
    Member
    Plugin Author

    Posted 9 months ago #

    "Changing the default theme or deactivating other plugins is not practical for our site. Please help provide a reasonable solution"

    Sorry you are having trouble but I can not duplicate this problem, so until somebody actually does spend a few minutes troubleshooting what plugin or theme is causing a problem I can not determine the cause.

    Just asking me to "fix' it does not really help me do anything, because the cause has not been determined.

    You will need to determine which plugin or theme was causing the problem. Once you determine a plugin is conflicting, check the plugin version to be sure it is compatible with your version of WP. Sometimes plugins are no longer updated, then new WP versions come out and the plugin will generate errors or no longer function as intended. Report any problems you find to the plugin author.

  7. luckyDander
    Member
    Posted 9 months ago #

    Mike -

    Sorry for the negative tone. I took a break from the computer, came back with a clear mind and solved the issue.

    I disabled all plug-in's and after enabling each one, one-by-one, I tested to see if your plug-in admin page would work.

    It turns out, the plug-in: Quttera Web Malware Scanner is the one that is preventing your new version from working properly.

    I have disabled that plug-in for the time being but would prefer to not keep it off too long as thats keeping me notified if someone has injected links or malware into my site which could cause my site to get bumped off of Bing or Google.

    So - http://quttera.com/ is the culprit.

  8. Mike Challis
    Member
    Plugin Author

    Posted 9 months ago #

    Hi luckyDander, Thanks for telling me what plugin caused the problem. Here is the issue. The Quttera Web Malware Scanner plugin loads its own CSS on every page in the WP admin, it should only load it is own css on its own admin pages.

    Here is how to fix their plugin.
    edit quttera_wm_scanner.php

    change:

    function quttera_style() {
    
    echo '<link rel="stylesheet" href="'.QUTTERA_URL.'quttera_css.css" type="text/css" media="all" />';
    
    }

    to:

    function quttera_style() {
      if(isset($_GET['page']) && is_string($_GET['page']) && preg_match('/^quttera_wm_scanner$/',$_GET['page']) ) {
        echo '<link rel="stylesheet" href="'.QUTTERA_URL.'quttera_css.css" type="text/css" media="all" />';
      }
    }

    I have notified them

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