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Admin CP not working (11 posts)

  1. JoeyBuddy
    Member
    Posted 1 month ago #

    Hi,

    I have a wordpress website at limerickjazzfestival.com

    I always use the login page at /wp-login.php
    And I am 100% certain that I am using the correct username and password, as it then takes me the the url http://www.limerickjazzfestival.com/wp-admin/

    However, it just shows a blank screen. No information seems to be returning. Even different iterations like http://www.limerickjazzfestival.com/wp-admin/themes.php do not work.

    I am very confused by this, and would appreciate any help on the subject. It is quite urgent.

    I also have a Blacklist plugin installed, and believe I entered the wrong password/username at one stage yesterday, which may be relevant to this, but I doubt it.

  2. JoeyBuddy
    Member
    Posted 1 month ago #

    This is what my screen looks like.
    Link

    Again, any light on this problem would be greatly appreciated!

  3. JoeyBuddy
    Member
    Posted 1 month ago #

    Our hosting website is Dreamhost too.
    Again, any help on this would be great!

  4. Barnez
    Member
    Posted 1 month ago #

    Try renaming your plugins folder in /wp-content/ to plugins.hold. You can do this through your cPanel or by FTP. This will disable all your plugins and allow you access back into the site if a plugin conflict is causing the issue. Then, rename your plugins folder back to plugins, and reactivate your plugins one by one until you identify the problem plugin. Finally, search for posts relating to your issue in the support forum for that plugin, or if necessary, post your issue there for support.

    Good luck!

    http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F

  5. JoeyBuddy
    Member
    Posted 1 month ago #

    Hi. Thanks a lot for your reply! Unfortunately I don't have the sites files offline... I've never really operated that way. Only edited the site via wp CP online.

    So is there some way I can find these files? Or another way to tackle what you just said. Thanks in advance!

  6. esmi
    Forum Moderator
    Posted 1 month ago #

    You can do this through your cPanel or by FTP.

    You need to access this folder on your remote server.

  7. JoeyBuddy
    Member
    Posted 1 month ago #

    Hi, Okay I am transferring my files to my computer so I can try to fix this remotely and re-upload.
    I will try the trick for the plugins first and let you know.

    If it's not a plugin that's causing it, what might I try next?

  8. Barnez
    Member
    Posted 1 month ago #

    There is no real need to transfer the files to your local computer, unless this is a backup you are making. You just rename the plugins folder, which deactivates all the plugins. If you can then login, then you know that one of the plugins is causing the conflict. Then you return teh plugins folder to its original name, and try activating them one by one until you can isolate the conflicting plugin.

  9. JoeyBuddy
    Member
    Posted 1 month ago #

    Hi Barnez,

    That's great. I'm using Filezilla, so do I just need to connect to the server and then rename the folder from there? Will it automatically change/re-upload?

    Thanks

  10. JoeyBuddy
    Member
    Posted 1 month ago #

    Yes, it worked! I am delighted. Thanks so much. Hopefully I figure out which plugin was the culprit and it doesn't happen again.

    I'm almost certain I'll be back here for more help soon.
    Thanks a bunch!

  11. Barnez
    Member
    Posted 1 month ago #

    Fantastic. I would enable your most recently installed or updated plugins plugins last. Good luck!

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