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BackWPup Free - WordPress Backup Plugin
[resolved] Admin bar shows 'backWPup running' but it never completes (11 posts)

  1. Mark
    Member
    Posted 1 year ago #

    Recently moved all of my sites to tsohost.co.uk and decided to use the backWPup plugin, but it fails for all of them in the same way. to rule out a theme or plugin conflict I did the following:

    Created completely fresh install of 3.5.1 through the tsohost.co.uk control panel
    deleted akismet and hello dolly plugin
    installed backwpup and activated
    created test job to send plugin list by email
    sent test email to check all was working - came through fine
    When job is run, it just says 'BackWPup running' in the admin bar at the top and this stays there indefinitely
    If I check the log, the last entry says

    Backup file is: /var/sites/t/mywebsite.com/public_html/wp-content/uploads/backwpup-db3bf/backwpup_cbb7af_2013-08-23_23-12-08.tar.gz

    but this folder only contains a file called backwpup-7684bc-working.php

    I've tried upgrading to WordPress 3.6, backing up to file, backing up databases to file, to dropbox. Every combination I can think of with no success. I've raised a ticket with the host, but they weren't familiar with backWPup and recommended backupbuddy or wp-db manager, but I like what backWPup does so I'm keen to make it work.

    Any ideas? If any of the devs are interested, I'm happy to provide full access to my test site?

    Thanks,

    Mark

    http://wordpress.org/plugins/backwpup/

  2. kazoostudios
    Member
    Posted 12 months ago #

    I think I'm having this issue too. 'BackWPup running' after a very long time. Site slowed to a crawl. The backup could not be aborted. Deactivating/reactivating the plugin doesn't seem to clear 'BackWPup running' either.

    I'm on WP 3.6.

    R

  3. Mark
    Member
    Posted 12 months ago #

    Hi Kazoo studios, yes I get it on 3.6 too. I have no idea what to do as dev has no answers here. I have a number of sites, so will need to go with backupbuddy shortly of I can't fond a solution.

    Thanks,

    Mark

  4. siriusly
    Member
    Posted 11 months ago #

    Having the same issue with 3.5.2 and BackWPup Version 3.0.12....

  5. Mark
    Member
    Posted 10 months ago #

    Sorry for taking so long to reply Siriusly. I gave up in the end and paid for BackupBuddy.

    Thanks,

    Mark

  6. Alex Hackbunker
    Member
    Posted 10 months ago #

    Hi, any news? I have the same problem.

    Here are the settings details

    WordPress version 3.6.1
    BackWPup version 3.0.13 Get pro.
    PHP version 5.3.3
    MySQL version 5.5.30-log
    cURL version 7.19.7
    cURL SSL version NSS/3.14.0.0
    Server Apache
    Operating System Linux
    PHP SAPI cgi-fcgi
    Current PHP user xxxxx
    Safe Mode Off
    Maximum execution time 7200 seconds
    Alternative WP Cron Off
    Disabled WP Cron Off
    CHMOD Dir 0755
    Server Time 11:57
    Blog Time 13:57
    Blog Timezone Europe/xxx
    Blog Time offset 2 hours
    Blog language es-ES
    MySQL Client encoding utf8
    Blog charset UTF-8
    PHP Memory limit 256M
    WP memory limit 40M
    WP Maximum memory limit 256M
    Memory in use 38,25 MB
    Loaded PHP Extensions: Core, PDO, Phar, Reflection, SPL, SimpleXML, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, json, libxml, mbstring, mcrypt, mysql, mysqli, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, readline, session, shmop, soap, sockets, sqlite3, standard, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

  7. esmi
    Forum Moderator
    Posted 10 months ago #

    @Alex Hackbunker: As per the Forum Welcome, please post your own topic.

  8. George Lerner
    Member
    Posted 10 months ago #

    @Alex Hackbunker: Your version of PHP has bugs in the zip/unzip routines, which hangs without any messages or log entries. This affects WordPress Updates, as well as BackWPup (anything that uses PHP's unzip).

    Mark, kazoostudios: Check your PHP version, if older than 5.3.4 you might have this PHP bug.

    For BackWPup, change to an archive format with no compression (BackWPup, Jobs, Edit Job, General Tab, Archive Format: TAR; and DB Backup Tab, Dumpfile compression: None; and XML export tab, File compression: none).

    Or, have your web hosting provider upgrade PHP... Mine actually had it installed, I just need a configuration change in my .htaccess to use the newer version.

    Note: PHP Change Log http://www.php.net/ChangeLog-5.php#5.5.4
    PHP Version 5.3.4 released 09-Dec-2010 - Fixed crash in zip extract method

    I cover it in more detail in http://lcblog.lernerconsult.com/2013-php-unzip-bug-makes-wordpress-updates-hang/

  9. Satri
    Member
    Posted 4 months ago #

    Similar story. my admin.php?page=backwpupjobs is blank, empty html page. I still get this empty page and 'backWPUp always running' even after deleting it and fresh reinstall.

    It's not system-related. I have another wp-website on the same server that works well, with exact same versions.

    For some reason, BackWPUp doesn't want to work on that website... Thanks -- Alex

  10. Daniel Hüsken
    Member
    Plugin Author

    Posted 4 months ago #

    Hi Satri,

    can you delete the BAckwpup-???-temp folder in the iploads directory.
    Please also check the file/folder permissions so the the webserver can wirte files in it.

  11. Satri
    Member
    Posted 4 months ago #

    Thanks a bunch Daniel!

    Deleting the backwpup-*-temp folders succeeded in the backupjobs page being accessible. I reinstated jobs and I guess it will now work from now on.

    Sincere regards Daniel,
    Alex

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