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[resolved] Admin Backend blanck screen after plugins update (12 posts)

  1. Agentur Pixelportal
    Member
    Posted 1 year ago #

    After i made a plugins update w3 total cache and better wp security i cannot login into my admin area i see only a blanck browser screen. I can see my website is working but no admin area there. I have a logfile from my hoster but i do not understand it realy.

  2. Hazlitt
    Member
    Posted 1 year ago #

    I would suggest disabling the plugins you just upgraded to see if and which one is causing the problem.

    If you don't have wp-admin access, delete their folders from the plugins folder.

    If it starts working ok again, then download one of the plugins, enable it, check it again, etc.. until you find out which one is causing a problem.

  3. damian.smith
    Member
    Posted 1 year ago #

    Do you have access to your database? I have had an issue with better wp security before and I had to clear the plugin from my database via phpMyAdmin

  4. Agentur Pixelportal
    Member
    Posted 1 year ago #

    i have access to my database but i'm not shure wich data to remove

  5. Hazlitt
    Member
    Posted 1 year ago #

    Did you have to delete the option settings from the options table?

  6. Agentur Pixelportal
    Member
    Posted 1 year ago #

    i have a error logfile from my website

  7. Agentur Pixelportal
    Member
    Posted 1 year ago #

    sorry i'm not so familiar with the database

  8. damian.smith
    Member
    Posted 1 year ago #

    I had to go into options and delete the plugin from the live plugins table and that did the trick

  9. damian.smith
    Member
    Posted 1 year ago #

    Try the simple method of deleted the folder from your plugins directory using FTP as mentioned above... it MAY work

    But sometimes settings remain inside the DB after simply deleting the plugin folder

  10. Agentur Pixelportal
    Member
    Posted 1 year ago #

    ok i found a solution for the problem i removed into the plugins folder w3-total-cache plugin i removed into the wp-content folder the following folders "w3tc" "w3tc-config" and files "advanced-cache.php" "db.php" "object-cache.php" and "w3-total-cache-config.php" now my backend is accessible.

  11. Agentur Pixelportal
    Member
    Posted 1 year ago #

    Problem resolved

  12. Pattaya_Web
    Member
    Posted 1 year ago #

    Another disastrous update by W3 Total cache team. Left with a blank screen on the front end and no access to the back end after updating. To remedy the problem go into your file manager and delete all traces of W3 Total Cache in the plugins folder and /wp-content folder.

    Why the hell is this being pushed still when the developers know it causes catastrophic website failure? No credibility. It should have been immediately withdrawn.

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