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[resolved] Adding a theme, error recieved (4 posts)

  1. HafsaTM
    Member
    Posted 5 months ago #

    I have recently purchased a theme to put as part of my wordpress website. When i go to appearance> themes> upload theme, everything works fine till there but when 100% of the theme is uploaded it moves over to a different page that gives me a message saying "500 (INTERNAL SERVER) ERROR, we are working to correct it"

    I have been trying for the past 2 days and it still doesn't seem to be resolved, unfortunately. I know it isn't an error with the theme because i have purchased another theme from the same website for another one of my own website and it uploaded and worked just fine.

    Kindly guide me as per how i can fix this because building this website is a priority issue for my work. Any guidance about this issue will be greatly appreciated.

    -Hafsa

  2. WPMU DEV
    Member
    Posted 5 months ago #

    Hi @HafsaTM,

    I hope you are well today and thank you for your question.

    Internal server error is not specific to WordPress, and it can happen with anything else running on your server as well.

    Perform the instructions provided on this page http://wpmu.org/ten-of-the-most-common-wordpress-problems-and-their-solutions/ in the section 1. 500 Internal Server Error

    You can also try uploading theme using FTP in wp-content/themes/ folder and activate it from Admin -> Appearance -> Themes from the back end.

    Best Regards,

  3. HafsaTM
    Member
    Posted 5 months ago #

    hey @ WPMU DEV

    I followed your instructions and it worked out just fine.

    Thank you so much for your quick response and help!

    Regards,

    Hafsa

  4. WPMU DEV
    Member
    Posted 5 months ago #

    Hi @HafsaTM,

    You are most welcome.

    Feel free to ask any question.

    Cheers.

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