WordPress.org

Ready to get started?Download WordPress

Forums

[resolved] Add new user - I am admin but I only see "Add Existing User" (7 posts)

  1. Carolyn VB
    Member
    Posted 1 year ago #

    I am admin but I only see "Add Existing User" in my dashboard. I need to add NEW users that aren't existing. Why don't I have that option...I am listed as an ADMINISTRATOR.

    Help?

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Is this a wordpress.com site or a self-hosted WordPress install?

  3. Carolyn VB
    Member
    Posted 1 year ago #

    http://blogs.poughkeepsiejournal.com/betteru/

    I'm not sure how the other admin set it up. But he can ADD NEW USER and I cannot. So not sure why there's a difference between our options.

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

  5. blogs.poughkeepsiejournal.com is a multisite installation -- in multisite, only the admins of the entire network (as opposed to the individual sites within it) can create new users.

  6. Carolyn VB
    Member
    Posted 1 year ago #

    Thanks for the info. Also...*sadness* because the network admin's busy with the election. No resolution to the problem until Thursday. :-(

  7. Carolyn VB
    Member
    Posted 1 year ago #

    Thanks, all.

Topic Closed

This topic has been closed to new replies.

About this Topic