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Add Media Does Not Pop Up - Opens to a Blank White Screen (25 posts)

  1. purrin
    Member
    Posted 5 years ago #

    I posted in another forum topic but I think it's possibly a different (related?) problem so I wanted to post it here.

    Has anyone figured out what this is related to? I manage a site for someone that has worked great until a couple of weeks ago after an update. What happens is that where you "Add an Image" into a post and a screen generally loads with a darkened background and you get the pop-up screen that has the Choose File tab, Gallery, and Media Library... where you can upload photos and handle the images before inserting it into the post? That pop-up window does not pop up at all. It refreshes the entire page and puts it on a white background in the top left hand corner.

    I've done another update for her blog in case some javascript or some other file got corrupted... I've also re-downloaded her NextGen Gallery. Now I've tried this with all the plugins turned off entirely. It gives the same result with WordPress alone. I've also cleared out uploads/js_cache folder as per Otto's suggestion in another post with no effect.

    Does anyone have any idea what might be causing this? I am posting this here as well because this sound very much like what is happening with this girl's photoblog.

    -=- christopher

  2. purrin
    Member
    Posted 5 years ago #

    Has anyone seen anything like this? Any ideas on what is wrong?

    -=- christopher

  3. purrin
    Member
    Posted 5 years ago #

    Also I was writing this last night... to be clear it's not a /blank/ white screen... it's a entirely new white screen with the contents of what should have been in the pop-up in the upper left hand corner instead of the overlay screen... Just thought I should make that clear

  4. Samuel Wood (Otto)
    Tech Ninja
    Posted 5 years ago #

    Got any ad or javascript blockers running? Did you make sure to upload all the files to your WordPress directory, including all the new javascript stuff?

  5. purrin
    Member
    Posted 5 years ago #

    No it's definitely not javascript being blocked... I've tried it on different browsers, different computers even. I over-wrote every file...deleted everything (including the js_cache contents) Also, I have other WordPress blogs that are working just fine on the same browsers and computers, etc. It had been working fine. I'm really wondering if there could be something in the database causing this somehow. I don't know enough about what's stored in there to know if that's even possible but since I've removed /everything/ from the filesystem except the themes and the image content - I even reinstalled her plugins from fresh downloads, mind you - it seems like it almost has to be something hung up in the database. I did notice that NextGen creates several tables. I'm not sure if that interacts with the regular workings of the image uploader/insert media into post functionality, though.

    Any ideas?
    -=- christopher

  6. purrin
    Member
    Posted 5 years ago #

    anyone?

  7. moshu
    Member
    Posted 5 years ago #

    Deactivating all the plugins? Any change?

  8. purrin
    Member
    Posted 5 years ago #

    yeah I even replaced the plugins... it does it when it's just WordPress by itself, as well. It seems like it must be a javascript problem but I've completely replaced and reinstalled WordPress and even cleared the js_cache directory.

    -=- christopher

  9. eric_donovan
    Member
    Posted 5 years ago #

    sounds a bit like a bug that's still open at the moment, in case you haven't seen it:
    http://trac.wordpress.org/ticket/6745

  10. purrin
    Member
    Posted 5 years ago #

    It does sound similar, but in my our case, the page that normally pops up in in front of the darkened background where you insert the pictures? that part where you would add the photos is on a new blank white page. you can select things and then go to insert them but when you do nothing happens and it doesn't take you back to the post. Any ideas?

    -=- christopher

  11. blogtherapist
    Member
    Posted 5 years ago #

    I am having the same problem. I've also deactivated all my plugins to make sure the plugins weren't messing each other up... same problem. I go to add a picture to my post and instead of the screen with the black background I get this white page where I can enter all the info but then the screen goes blank and I cant get back to the original post unless I just completely close the browser and start over. This totally sucks!!!
    I'm ready to pull my hair out!
    Somebody help us!!

  12. tofahd
    Member
    Posted 5 years ago #

    I'm having the same problem it sounds like... except if I go to "Write a new page" instead of "Write a new post," the photo and media uploader works fine. It just doesn't work when trying to upload media into a post.

    I've also noticed when I go to "Write a new page" the uploader is a pop-up... but when I go to "Write a new post" it's not a pop up... it just takes me to the uploader as a new page and there is no way to insert the picture into the post. The screen goes blank white after hitting the insert picture into post button.

  13. purrin
    Member
    Posted 5 years ago #

    tofahd: I hadn't tried this with a Page instead of a Post because the site's pages are pretty static compared to posts and I figured it was the same mechanism that is in use in both since they behave identically. I tried it and lo and behold - it works fine when you insert into Pages, just as you said, it's only in Posts that it has this problem.

    This is definitely a bug. I don't know the procedure to open a bug report here. Can someone tell me the right way to go about that?

    -=- christopher

  14. purrin
    Member
    Posted 5 years ago #

    This is a bug. How do we go about making sure it's in the issue queue?

  15. tofahd
    Member
    Posted 5 years ago #

    The weird thing is... is that I run two blogs... one blog updated just fine... the other one did not... and I did nothing different when updating them. And All the settings should be pretty much identical! And one blog works fine and the other one has this bug!

  16. Samuel Wood (Otto)
    Tech Ninja
    Posted 5 years ago #

    This is a bug. How do we go about making sure it's in the issue queue?

    It already is, the link to it is three posts above yours. That's what "trac" is.

  17. tofahd
    Member
    Posted 5 years ago #

    If it was opened 6 months ago then it doesn't seem to be much of a priority to fix. This is obviously effect several people... granted most people are fine... but we're still important... is there anyway that we can help submit information that might help them solve the problem... may there hasn't been enough information given to help them understand what the problem is.

  18. blogtherapist
    Member
    Posted 5 years ago #

    I updated some of my plugins and now, instead of the white screen that was coming up when I would add media- like a picture or something, I now get the darkened screen with this warning:

    Warning: call_user_func_array(): First argumented is expected to be a valid callback, 'media_admin_css' was given in /home/content/p/r/e/preston325/html/fitnessmamablog/wp-includes/plugin.php on line 311

    Any ideas?

    perhaps this is just a simple problem but I'm a new geek and am not totally sure of myself yet with the tech stuff. If you have a clue please let me know. It would be so incredibly helpful to me. Thanks.

  19. Czernay
    Member
    Posted 5 years ago #

    I still have this very same problem: Adding new media results in _not_ opening a new popup, but rather loading the upload-interface into my existing browser window. The interface is not useable then and I can't add any media elements. The ticket in Trak seems to be closed, so I fear that nothing is going to happen with this issue.

    Has anyone of you found a solution?

  20. cmwilly
    Member
    Posted 5 years ago #

    WordPress was running without problems for me until I ran into this problem today. I did all of what was recommended in previous threads. And still no results. I'm at a lost. Please help!

  21. fUzZy89
    Member
    Posted 5 years ago #

    I also got this problem! help!

  22. croco2511
    Member
    Posted 5 years ago #

    I just came across that same problem. However, in my case, it was a plugin that caused it: WP-Amazon 2.0 Beta 1.1.

  23. husar
    Member
    Posted 4 years ago #

    @croco2511 Thanks for posting that the problem you had was with the WP-Amazon plugin. I have been struggling with this issue ever since 2.7 was released! It was the same plugin that caused my issue. Deactivated and back to normal.

    Cheers.

  24. Assiprinz
    Member
    Posted 4 years ago #

    I had the same Problem, but did not use the WP-Amazon Plugin.

    For me, this was caused by the Plugin Simple Tags. I already wrote to Amaury about this.

    Deactivating it did the trick. I suppose some Plugins that hook into the Writing screen in Admin Panel use javascript functions, and perhaps a variable is named the same. Stuff like that. I am not a Javascript master though.

    So if you experience problems with the media uploader popup, look for plugins that add functionality to your writing area.

    regards,
    Jan

  25. Technokinetics
    Member
    Posted 4 years ago #

    I was having exactly the problem described in the original post. In my case, deactivating WP Campaign Monitor fixed it.

    It seems that a range of plugins can cause this. Does anyone know what the common factor might be?

    - Tim

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