Add Media button not working for new posts

  • Resolved roberts907

    (@roberts907)


    10 years, 5 months ago

    I am using wordpress 3.7.1 with a custom theme for my website. Until early November, I was able to add media to any of my new posts. Now, when I press the “add media” button, nothing even pops up for me to select the media I want to add! The button has stopped functioning.

    I have browsed through several forums about this and I cannot update my theme because I am using a custom theme and am worried about changing the theme to the site. I am not the site administrator. The same goes for deactivating and reactivating all the plug ins.

    Any help would be greatly appreciated!!

Viewing 2 replies - 1 through 2 (of 2 total)
  • esmi

    (@esmi)

    10 years, 5 months ago

    Have you tried:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the default theme to rule out any theme-specific problems.

    – resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading all files & folders – except the wp-content folder and wp-config.php & root .htaccess files – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    There is no magic bullet in these situations. This is just the start of basic troubleshooting and is a process of elimination deliberately designed to locate the root cause as quickly as possible by first removing the most obvious and common culprits via a series of (often) temporary steps.

    Your theme & plugin settings are saved in your database and should be retained for future use.

    Thread Starter roberts907

    (@roberts907)

    10 years, 5 months ago

    thank you for your help! i deactivated and reactivated one by one and have identified the plugin that was causing the problem. it was because the plugin had not been updated.

Viewing 2 replies - 1 through 2 (of 2 total)
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