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[resolved] add media button not working (11 posts)

  1. luis2diaz
    Member
    Posted 5 months ago #

    Hello,

    Hello, I`m building this website for an upcoming photography exhibition http://www.30y3.com/playground and I'd like to allow participants to submit posts. I installed your plugin and the button "add media" shows but it doesn't actually open any box.

    http://www.30y3.com/playground/?page_id=35#

    Would you please help me to find out what is happening? I'd really appreciate your suppport. Many thanks in advance. luis

    https://wordpress.org/plugins/user-submitted-posts/

  2. Jeff Starr
    Member
    Plugin Author

    Posted 5 months ago #

    Hello,

    It looks like an issue with JavaScript not being properly loaded on the page.. have you enabled the JS file in the settings?

  3. luis2diaz
    Member
    Posted 5 months ago #

    Yes, it's checked where it says include javascript. Do I need to add any file to the theme?

  4. Jeff Starr
    Member
    Plugin Author

    Posted 5 months ago #

    All required files are included.. but sometimes other plugins can interfere. Have you tried disabling all other plugins? Also check the form when you are logged in and also when logged out, to see if there is any difference.

  5. luis2diaz
    Member
    Posted 5 months ago #

    I tried disactivating every plugin, changing the theme and still doesn't work. Buttons in general are not working. Could it be a setting in wordpress or some folder permissions?

  6. Jeff Starr
    Member
    Plugin Author

    Posted 5 months ago #

    Yes, there are a lot of factors involved, including the theme, settings, other plugins, server config, file/folder permissions, custom functions/scripts, etc. Or it could be that you've found a bug that needs fixed. Are you seeing any logged PHP errors?

  7. luis2diaz
    Member
    Posted 5 months ago #

    I don't know how to see that. I'm not very good at php. But other plugins related with comments and allowing posting images on them are not working neither.

  8. Jeff Starr
    Member
    Plugin Author

    Posted 5 months ago #

    When you get to this point working with WP, it's important to have access to the server access and error logs. If you need help, definitely ask your host -- they should be more than happy to help you, especially when it comes to accessing your site's log data.

  9. luis2diaz
    Member
    Posted 5 months ago #

    Thanks for your help jeff. I'll keep trying and maybe I'll come back woth more information about the bug.
    best
    luis

  10. Jeff Starr
    Member
    Plugin Author

    Posted 4 months ago #

    Looking forward to it, thanks for your help.

  11. luis2diaz
    Member
    Posted 4 months ago #

    Hi Jeff,
    finally I`ve installed another plugin that works better with my theme. Thanks a lot for your support.
    Best,
    luis

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