add a help line

i came to these forums seeking help on a problem i had when something got added to a code and i was unable to get into the site via wordpress to fix it after many frustrating hours someone stepped up and helped me via skype. he was banned for this. First i would like to say he never once asked for a dime. Two he was helpful and helped me resolve the problem. Three he offered to help again if needed.
He should not have been banned he should be an admin for your site because he def knew how to fix the issue.
what alot of sites fail to understand is its easier to talk about the problem person to person than to sit here and type it out to each other especially if one of those persons is unsure of themselves and what they are talking about.
my suggestion is add a help line so people can call for help alot of issues get resolved faster and better results this way.
also the moderators are too remove post happy. i thank someone and it gets removed and im asked to post the solution why wasnt a moderator willing to offer help instead of worrying about those willing to help? or a solution? especially when i couldnt tell you word for word how he helped me fix it i didnt write it down i did it as we went. i personally am a hands on guy you tell me how to i get in there and do it. but not everyone is a writer and can explain word for word how to do something let alone have the time to do it. I can understand banning if someone is trying to make money off you for help. but i can tell you that wasnt the case and his ban should be removed. If there were more people like him in this industry would be a better easier thing to deal with. Please make a call center help line or a online chat with techs . there would be less headbanging against the keyboard going on and keyboards would be much happier